Modernise public service for efficient, enhanced citizen-first experiences with the GDS Toolkit, built by FlyForm and ServiceNow. The offering enables public sector bodies and government agencies - for the first time - to deliver the benefits of the ServiceNow Public Sector Digital Services suite via a Government Digital Services (GDS)-aligned portal.

Results/Outcomes:

- Enhance citizen experiences: Offer citizens an accessible, unified, and transparent way to use public services across multiple departments and agencies.
- Reduce service delivery costs: Streamline and automate processes to reduce operational costs and fulfil citizen requests more efficiently.
- Improve operational efficiency: Enable government agency staff with modern, time-saving technologies that simplify service delivery processes.

Functional Features:

- Create and publish citizen services at speed.
- Modular interface for easy scalability and modern experience​.
- Transform existing ServiceNow service requests into GDS-aligned citizen-facing services.
- Digitalise application and request forms​.

Technical Features:

- Industry-standard web components built on GDS-recommended CSS and HTML.
- Aligns with GDS best practices for HTML, CSS and accessibility.
- Enables GDPR, CE+ compliance and WCAG 2.1 AA accessibility.