Accenture and ServiceNow's Telco Reinventing Assurance offering revolutionizes the full service assurance business function, enabling CSPs to enhance data quality, responsiveness metrics, and customer experience while simultaneously reducing the total cost of ownership. With a single source of truth and system of action, telcos achieve optimized architecture, faster proactive issue resolution, and superior customer satisfaction. The offering addresses the future of networks, multi-cloud architectures, and evolving telco business outcomes in the cloud-first strategy.

Results/Outcomes:

- End-to-end visibility and streamlined processes: Single platform to manage the full telco assurance processes.
- Optimize resolution cost: Achieve reduction in resolution costs by modernizing and unifying the assurance platform.
- Improve customer experience: Resolve issues rapidly, proactively, and reliably to directly impact customer satisfaction.

Functional Features:

- Synthetic dashboards
- In-depth insights for critical issues
- Streamlined workload distribution

Technical Features:

- Single, telecom standard data model
- Open architecture with Standard (OpenAPI) interfaces towards external systems
- AIOps features