Change Management for Field Service
Provides a unified experience for tracking work order progress from parent change requests
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 24 | -24 |
| 213 days of no change | ||
| 2025-09-25 | 23 | +1 |
| 110 days of no change | ||
| 2025-06-06 | 22 | +1 |
| 34 days of no change | ||
| 2025-05-02 | 21 | +1 |
| 29 days of no change | ||
| 2025-04-02 | 20 | +1 |
| 35 days of no change | ||
| 2025-02-25 | 19 | +1 |
| 117 days of no change | ||
| 2024-10-30 | 17 | +2 |
About
The ServiceNow® Change Management for Field Service provides seamless integration between Change Management and Field Service Management.
Change Management allows you to create work orders from a change request.
Track work order progress directly from the parent change requests each time the state changes or a work note is added.
Key Features
- Allow users to create a work order from change request
- Pre-populate relevant information from the change request to the associated work order
- Track the progress of a work order directly from its parent change request
- Sync work order task schedule start and end dates with the change schedule planned start and end dates
- Allow field service agents to view parent change request details and related lists from the agent mobile app