Guest Walk-up Experience for Customer Service
Make it easy for unauthenticated guests to book walk-up appointments before visiting a location.
Install Trend
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About
Guest Walk-up Experience for Customer Service enables unauthenticated customers to use the portal to view available slots and book walk-up appointments online before visiting a store, branch, service center, or other walk-up locations. Customers can book an appointment without registering or logging in to the portal after verifying their email.
This app extends the Walk-up Experience for Customer Service application and is required to enable unauthenticated appointment booking. Without it, users must first log into the portal to view and book walk-up appointments. Walk-up Experience for Customer Service allows companies to manage in-store interactions with customers, display customer queue position on a heads up display, use the CSM Walk-up Experience dashboard, and capture customer satisfaction. For more information, see the Supporting Links.
Key Features
- View store details, location on map, and available slots
- Book, modify, or cancel appointments prior to the visit
- Enable store representatives to manage customer interactions
- Display waiting queues at the store
- Manage walk-ins through in-store check-in
- Measure CSAT by capturing customer satisfaction