Field Service Management Virtual Conferencing Integration
Enable field service technicians to virtually engage with customers and peer technicians using Zoom and Microsoft Teams
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-27 | 0 | - |
| 182 days of no change | ||
| 2026-04-27 | 19 | -19 |
| 217 days of no change | ||
| 2025-09-21 | 18 | +1 |
| 54 days of no change | ||
| 2025-07-28 | 17 | +1 |
| 47 days of no change | ||
| 2025-06-10 | 16 | +1 |
| 104 days of no change | ||
| 2025-02-25 | 15 | +1 |
About
The ServiceNow® Field Service Management Virtual Conferencing Integration application enables field service technicians and mobile workers to engage better with customers by initiating meetings from Now Mobile app. Technicians can conveniently use video and screen sharing options in Zoom and Microsoft Teams and optionally record the meeting.
Resolving issues over Zoom or Microsoft Teams as a visual engagement channel results in smarter and better customer experiences.
Key Features
- Enable agents to initiate meetings for work order tasks using Zoom and Microsoft Teams
- Invite customer contacts and peer agents to meetings
- View conference recordings