Field Service Management Virtual Conferencing Integration
Enable field service technicians to virtually engage with customers and peer agents using Zoom and Microsoft Teams
Install Trend
View Install Data
| Date | Install Count | Change |
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| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 19 | -19 |
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| 2025-09-21 | 18 | +1 |
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| 2025-07-28 | 17 | +1 |
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| 2025-06-10 | 16 | +1 |
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| 2025-02-25 | 15 | +1 |
About
Any experience that enables resolving customer issues faster is of the utmost importance in field service. The ServiceNow® Field Service Management Virtual Conferencing Integration application enables field service technicians and mobile workers to engage better with customers by initiating meetings from ServiceNow's native mobile app. Technicians can conveniently use video and screen sharing options in Zoom and Microsoft Teams and optionally record the meeting.
Resolving issues over Zoom or Microsoft Teams as a visual engagement channel can result in smarter and better customer experiences.
Key Features
- Enable agents to initiate meetings for work order tasks using Zoom and Microsoft Teams
- Invite customer contacts and peer agents to meetings
- View conference recordings