Conversational Integration with LINE
Enable customer engagement over the LINE messaging app
Install Trend
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About
ServiceNow® Conversational Integration with LINE enables brands to engage with their customers using the LINE messaging app
Key Features
- Enable users engage in conversations with virtual agents and live agents by messaging your brand's LINE account
- Conversations can be seamlessly transferred to a live agent while preserving context and history
- Agents can initiate conversations or respond to ongoing long-running conversations using the ServiceNow® Agent Workspace and ServiceNow® CSM Configurable workspace applications
- Brands can configure system-initiated messages or notifications that can be sent out to users on LINE. Note: Users must opt-in to receive notifications
- The following user input controls are supported: Text, Static Choice, Reference Choice, Boolean, File Picker, and Carousel
- The following bot responses are supported: Text, Image Output, Link, Table, and Card
- Live agents use the Text, Card, and Image Output response controls to respond to users
- LINE conversations support consumer-grade search experience via ServiceNow® AI Search application