PagerDuty’s platform for real-time operations and action revolutionizes real-time business by harnessing data from an increasingly complex and growing digital ecosystems. PagerDuty allows ServiceNow customers to enable more effective incident response while increasing visibility and accountability throughout the incident lifecycle. PagerDuty extends ServiceNow’s incident process with a best-of-breed platform focused on accelerating incident response, orchestrating business-wide response, team collaboration, predictive and actionable insights, and event intelligence via machine learning. ServiceNow remains the system of record while PagerDuty cuts through the noise of your many ITOps/DevOps tools and automatically engages the right resource, with the right information - driving greater ServiceNow utilization across your organization., With more than 350 native integrations, automated scheduling, escalations, advanced reporting, and guaranteed availability, PagerDuty is trusted by over 11,500 organizations globally to increase business and employee efficiency.

- **AUTOMATED INCIDENT MANAGEMENT WITHIN SERVICENOW ENVIRONMENTS:** PagerDuty provides easy setup and management of on-call schedules and incident escalation rules inside ServiceNow through the PagerDuty platform. Drive security incident response, emergency change requests, and other critical workflows requiring real-time engagement.
- **ENTERPRISE-CLASS BI-DIRECTIONAL SYNCHRONIZATION:** Easily sync data from PagerDuty or upstream monitoring tools into any incident field in ServiceNow, creating full bi-directional sync to the system of record for better compliance. Incident updates, priorities, assignments, and work notes are all also included in the bi-directional sync with ServiceNow, providing responders the flexibility to work in the surface they prefer. 
- **FAST TIME TO VALUE:** Individual and bulk setup of Assignment Groups and Configuration Items; get PagerDuty + ServiceNow working seamlessly in less than an hour. Connect to the existing services and applications in your CMDB, and automatically create tickets from PagerDuty’s 700+ monitoring tool integrations, chat, or incoming phone calls.