Cisco's Business Critical Services (BCS) has long been a premium service where customers are presented network Operational Insights (OI) by a Network Consulting Engineer (NCE) or via a portal.

Operational Insights are now available through the BCS OI APIs, which enable customers to prioritize and sequence actionable data-driven Cisco recommendations into decisions and actions to improve network availability, performance, risk mitigation and other network optimization priorities. The BCS OI APIs allow customers to programmatically consume the OI in their environment and integrate them into their own systems and automation workflows.

With the Cisco BCS Operational Insights ServiceNow plugin, the Operational Insights can be integrated into the ITSM workflow. The plugin provides actionable insights across your hardware and software inventory, visibility of contracts, proactive visibility of security vulnerabilities and field notices, predictive insights for configurations best practices and more. These actionable insights are pulled from Cisco BCS Operational Insights APIs and allows users to use, track, take actions and proactively engage with Cisco experts.

* Provides existing BCS customers an integration of BCS Operational Insights in their existing ServiceNow environment
* Import Inventories from Cisco BCS APIs
* Synchronize inventory data between Cisco BCS APIs and the plugin
* Monitor warranty and contract status for inventory
* Graphical representation of Inventory data in the form of widgets, bar charts, pie charts, donuts etc
* Helps customer to track their assets and devices for the impact of security advisories and field notices
* Show customers if their hardware or software is at end of lifecycle
* Allows customers to consume best practices recommendation by single click