Clinician Connect, from Optimum Healthcare IT, streamlines issue reporting, knowledge/tip sheet lookup, and clinical catalog requests so clinicians can focus on patient care. The offering plays a crucial role in improving the clinician experience, as the time it takes to enter an EMR issue is decreased significantly for the clinician. It helps free up time for clinicians to focus on patient care. The help desk calls are reduced by 20% and the ‘time to report’ EMR issues is made faster by up to 7 minutes. With Clinician Connect, clinicians and support staff can easily track the EMR issues from within the EMR system.

Results/Outcomes:

- Improve patient experience: Enable better patient engagement.​
- Enhance technology excellence: Automate and optimize technology service operations. ​
- Elevate clinician experience: Boost productivity and engagement for physicians and staff.

Functional Features:

- Setup of the ServiceNow EMR Help solution​
- Collection of key information to enable incidents and intelligent routing within ServiceNow​
- EMR education materials available within the EMR system
- Develop User documents for post go-live activities for the client

Business Features:

- Epic configurations​
- Cerner configurations​
- Knowledge configurations​
- Mobile configurations​
- Creation of foundational catalog of requests from clinicians