Streamline IT Service Management workflows and processes for modern operations. You can effectively manage the lifecycle of incidents, requests in Service Operations Workspace.  All of these workflows leverage the power of capabilities such collaborations and AI based recommendations.

With Service Operations Workspace, you can effectively manage interactions, incidents & requests. Here are some of the key features:

- **Landing page ** - Get started with the landing page that is tailored for your Service Desk agents and Level 2/3 analysts. The landing page provides an overview of outages, service announcements, and assignments to efficiently prioritize the work. The agents can view and manage their performance and learning tasks assigned by their manager.
- **Incident Management ** - Manage your incidents effectively with contextual information and targeted actions.
- **Incident Investigation - ** Streamline investigations and accelerate incident resolution with the metrics data collected from Agent Client Collector (ACC) and Microsoft Endpoint Configuration Manager.
- **Tailored recommendations ** - Use information from similar incidents and knowledge articles to accelerate incident resolution.
- **Collaborate on incidents ** - Collaborate with the requester and peers right from the task using MS Team chat.
- **Request Management ** - Create requests arising out of incidents and interactions. Manage the entire lifecycle of these and other requests
- **Password Reset** : Enable agents to reset users' passwords and also unlock their accounts.