BlackBerry AtHoc is built on ServiceNow and enables enterprises to alert stakeholders to address the ticket easier and faster. BlackBerry AtHoc solution works as a plug in to ServiceNow so that IT admin can notify an incident response team of high priority issues like system outage to start the work immediately. The solution offers a single interface for messaging users and managing IT issues, and help the admin maintain the complete log of alerts published under one incident.

Built on the industry-leading ServiceNow platform, BlackBerry AtHoc solution is available to lower the IT incident response time:

- Single Integrated Interface: One Interface to message users and manage IT issues so as to minimize the context switching
- Faster Response Time: Utilize multiple messaging channels to get responses from all stakeholders to reduce the response time
- Resolve Outages Faster: Resolve the outages or critical incidents faster by assembling the incident response team efficiently
- Maintain Complete Log: Automatically log all alerts published under one incident so that audit record keeping is always up to date
- Synchronize Users Automatically: Always update the users in BlackBerry AtHoc system with the updated users in ServiceNow so that the latest user data is available when sending alerts