KPMG’s Powered GBS brings together KPMG’s market leading Global Business Services expertise and ServiceNow capability to deliver a connected, digital transformation. KPMG’s Powered GBS presents a next-generation operational and organizational model to deliver business processes such as HR, Finance, IT, and a modern digital experience, to internal and external customers. It leverages pre-built assets across the operating model including functional and technical leading practice workflows, pre-built dashboards, and a robust service management framework to take the guesswork out of what a leading GBS platform looks like.

Results/Outcomes:

- Customer and employee experience: Creating a seamless and consistent customer and employee experience.
- Operational excellence: Drive operational excellence and compliance through orchestrating and automating process workflows.
- Insight generation: Deliver on demand, automated reporting, performance analytics and insight generation.

Functional Features:

- Unified portal approach
- Employee and Customer facing user journeys
- Self-service driven through knowledge content
- Automated cross-functional catalogues
- Consistent, end-to-end, multi-channel engagement
- GBS Exec / Leadership dashboard

Technical Features:

- Universal requests across functional teams
- Artificial Intelligence search
- Virtual agent
- UI / UX enabled portal design
- Mobile / Application enabled
- Multi-language support
- Integration (MS Teams)
- Automated testing framework enabled
- Persona based content