The Contractor Journey Employee Experience Pack outlines the journey of a contract employee and their hiring manager. The journey includes process suggestions from recruiting and onboarding the employee, to handling evaluation and offboarding at the end of the contract. The pack aims to demonstrate how ServiceNow's advanced HRSD feature set can guide complex processes while providing efficiencies for HR and managers.

The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”.