Employee Journeys provide customers with access to a set of pre-configured content (for example, emails, portal content, campaigns, Knowledge Articles, activities, or services). The Transfer Onboarding Employee Journey released as an Employee Experience Pack serves as a blueprint for the process of transferring an employee within your organization.

The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”.