HR Success Dashboard indicators
Increase the value of your HRSD implementation by measuring key performance metrics with ServiceNow-prescribed KPIs.
Install Trend
View Install Data
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| 2026-09-09 | 0 | - |
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| 63 days of no change | ||
| 2024-10-30 | 102 | +9 |
About
The HR Success Dashboard provides insights to the HR leadership team and process owners to measure the performance and improvement of their HRSD implementation using the KPIs defined by ServiceNow. They can visualize metrics and interactions to better understand call deflections, self-service, and other key metrics.
Additionally, process owners can view the records that contribute to these insights, do a deep dive analysis, and drive improvement plans.
Key Features
- Dashboard with ServiceNow prescribed KPIs.
- Self-solve percentage increase (using Knowledge, Virtual Agent, and Issue auto-resolution).
- Call deflection (using Knowledge, Virtual Agent, and Service Catalog).
- Requests completed
- Successful predictions
- Customer satisfaction score
- Mean time to resolve
- Percentage of issues that breached the Service Level Agreement (SLA)
- Monthly, quarterly, and yearly aggregation of the KPIs
- Contextual help explaining the KPI and its formula
- Ability to drill down to constituent KPIs
- Ability to drill down to records
- Ability to configure your own contributing KPIs for the ServiceNow prescribed KPIs