Case Playbook for Product Support
Use the ServiceNow® Case Playbook for Product Support to guide customer service agents through the steps that are required to resolve product issues.
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v6.0.1
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
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About
Use the Case Playbook for Product Support to guide customer service agents through the steps that are required to resolve product issues. The product support playbook provides a guided experience to help agents complete the various troubleshooting steps and tasks needed to resolve a product issue.
Key Features
- Agent Experience
- Case playbook to guide agents in resolving product issues
Version History (2)
v6.0.1
2025-07-31 15:36:48
Dependency changes.
v5.1.0
2023-11-02 15:26:33
The Case Playbook For Product Support v5.1 release includes the following enhancements:
Added support for the Email tab in the Activity Strea...
ID: 59dcf440871010108ef7a7da0acb0bc3 · Published: Jul 2025 · Updated: Sep 09, 2026