Service Request Playbook
Digitize public services and quickly fulfill non-emergency citizen requests
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About
Service Request Playbook enables governments to shorten the cycle times of non-emergency citizen requests, such as the U.S. 311 system, through a pre-packaged playbook that allows them to quickly digitize public services.
Constituents gain the ability to request services digitally and have visibility into the status of their requests.
Key Features
- Ready-to-deploy packaged playbook, purpose-built to digitize and automate non-emergency public services.
- Streamlined guidance for government workers to fulfill service requests quickly and consistently, and the ability to monitor the progress of middle office teams.
- Empower constituents to digitally request services and track the status, even outside business hours – any time, any where, and on any device.