TeamConnect Core is Computacenters integration accelerator for handling complex eBonding requirements between ServiceNow and other ticketing systems.  It provides a framework for defining and managing a Service Integration and Management (SIAM) solution across multiple systems and various task based processes.  The framework is extended by installing different adaptors to manage the specific API required for each integration, each adaptor is a scoped application of its own. 

TeamConnect Core provides a robust and proven eBonding framework, with a data driven approach that can cater for varied message payloads and process specific logic to achieve the most cohesive of integrations.  It provides the business with a consistent approach to managing integrations using only core platform capabilities. 

The following customer use cases can be supported: 

- eBonded ticketing solutions for Incident, Problem, Change, Request, HR Case or any other task based process. 
- Like to like eBonding, e.g. incident to incident, change to change. 
- Diverse eBonding, e.g. incident task to incident, catalog task to Request. 
- Multiple bonds in a SIAM setting, e.g. incident eBonded to multiple supplier systems. 

TeamConnect Core by itself does not implement any specific integration, this is only achieved by adding specific adaptors to interface to the other system.  Computacenter will deliver these adaptors as part of a professional services engagement with the customer, once they have installed TeamConnect Core from the store. 

TeamConnect Core is an integration framework and development accelerator with the following features:

- Manages diverse eBonding integrations from a common management framework
- Handles both SOAP/XML and REST/JSON messaging protocols using plug-in adaptors
- Provides data driven configurations for extracting, transforming and transmitting data
- Maintains all bonding and transactional data in its own scope, no need to change core tables
- Manages multiple bonds for a single ticket to create a true SIAM or MSI solution
- Automates error handling and retries to create robust integrations with detailed logging and auditing capabilities

TeamConnect Core delivers a proven capability to Computacenter's customers, allowing our consultants to concentrate on understanding and mapping out the business processes, rather than engineering the eBonding concept itself.