Service Level Objective Management for Service Operations Workspace
Drive Reliability: Integrated SLO creation and Error Budget analytics
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v2.3.0
Scoped Application
Free-ish (consumes 21 tables)
21 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-24 (0 installs)
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About
Service Level Objective (SLO) management is a crucial component of Site Reliability Engineering (SRE) that focuses on defining, monitoring, and maintaining the reliability and performance standards for services. Effective SLO management involves several other key components, including Service Level Indicators (SLIs) and error budgets.
Key Features
- SLI signal aggregation
- Create duration and count-based service level objectives
- Calculate error budgets (EB)
- Error budget policies
- Error budget visualization
- Measure service reliability
Version History (11)
v2.3.0
2026-10-08 16:56:49
Fixed
Added missing translations for threshold type and policy action values in the Error Budget Policy table.
v2.2.3
2026-09-10 19:11:56
Changed
Service Level Objective Management now leverages ServiceNow Fluent, enabling faster development and simpler maintenance through code-based...
v2.1.0
2026-08-07 19:47:24
Changed
All customer-facing references to "Now Assist" have been updated to "ServiceNow Otto" throughout the interface, documentation, and support ...
v2.0.0
2026-06-16 16:49:51
New
Added a dedicated reliability tasks table, extending the base task framework so operators and SREs can track and manage reliability impr...
v1.6.2
2026-05-05 15:05:14
New: Included REST APIs used in MCP tools.
v1.6.1
2026-03-12 15:52:07
New
Added work notes for service level objectives (SLOs) to record and track updates in one place. Posted work notes appear in the Activity panel,...
v1.5.1
2025-12-11 11:37:33
New- Track real downtime and customer impact using outage-based service level indicators (SLIs).Changed- Filter SLIs to specific outages, in additi...
v1.4.2
2025-09-10 12:13:12
Fixed: Inconsistent dropdown behavior when filtering by child CI during SLI addition
v1.4.0
2025-07-31 16:07:44
New:
Error budget now updates in real-time as issues occur.
Changed:
Microsoft Teams integration UX for notification destinations.
 ...
v1.3.0
2025-05-01 14:36:04
New
Links CIs to Application Services to roll their reliability into parent Service SLOs and Error Budgets.
+ 1 more versions
Support
ID: 1c77e4a14fa80e10eb913717b0ce0be4 · Published: Oct 2026 · Updated: Oct 24, 2026