Service Graph Connector for OpenTelemetry
Use OpenTelemetry data to extend visibility and application health of cloud-native environments into ServiceNow.
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About
The Service Graph Connector for OpenTelemetry is a solution developed by ServiceNow to provide visibility into cloud-native applications and Kubernetes environments.
It leverages OpenTelemetry data and the ServiceNow Cloud Observability platform (formerly Lightstep) to map service dependencies across platforms and discover Kubernetes infrastructure.
By analyzing metrics, traces, and logs, the Service Graph Connector for OpenTelemetry can infer your service topology accurately, automatically, and in near real-time. SRE and Operations teams can better predict the impact of planned changes or reduce MTTR when incidents occur.
Because it leverages OpenTelemetry data, this Service Graph Connector does not require a proprietary agent other than the OpenTelemetry collector itself (open source). This solution adheres to the Common Service Data Model ensuring that your CMDB data is populated for optimal use in your ServiceNow workflows.
For those with an ITOM Discovery or Visibility license, this integration imports the following type of data from OpenTelemetry to ServiceNow CMDB, via the ServiceNow Cloud Observability backend (see requirements):
• Application Services
• Service Relationships
• Kubernetes objects (cluster, namespace, workload, node, pods, containers, container images) and services
For those licensed for full Cloud Observability, this Service Graph Connector also supports the ability to configure the ingestion of ServiceNow Cloud Observability alerts through Event Management and automatically correlate them to the discovered CIs.
Key Features
* Use OpenTelemetry data to infer service topology - based on application transaction data - across platforms.
* Automatically identify relationships between application services and the infrastructure they run on (applicable to Kubernetes environments).
* Ingest ServiceNow Cloud Observability Alerts through Event Management (requires Cloud Observability license).
* Does not require the installation of proprietary agents \- utilizes the OpenTelemetry framework.