**Description for the application:**

Kyndryl Request Manager is an application which offers streamlined service design and introduction process for customers of all sizes, enabling them to keep up with the latest trends. Pragmatic and self-driven use, low overhead management of Requests for Service (RFS) ensures constant influx of innovation within customer organization.

* Easy to request new services within customer organization.
* Minimize the need of expensive, complex request management systems to track requests
* Introducing end to end workflow including request qualification, pricing, negotiation of proposals and governing implementation.

Kyndryl Request Manager is a standalone application that includes workflow to manage new requests through qualification, requirement definition, solutioning, proposal, implementation, invoicing to completion in simplified and fast process.

* It is an extension to Request for Service with easy integration to existing ITSM processes
* Separation of duties feature ensuring only right employees can use the right features. Fully compatible with use of ServiceNow native Access Control Lists.
* Approval process which is driven on group membership level
* Variable reporting: such as RFS Trends, overview, and configurable personalized reporting