The ServiceNow Integration Spoke for IBM FileNet Content Manager is a robust, innovative solution designed to bridge the gap between ServiceNow and IBM FileNet Content Manager (formerly FileNet P8). Catering to the evolving needs of the modern digital enterprise, its primary purpose is to empower organisations to leverage their existing IBM FileNet Content Manager with ServiceNow, facilitating seamless content management and enabling streamlined operations.

The solution meets the demand for a connector that bridges the functionalities of ServiceNow and the IBM Content Engine and the associated IBM Content Services.

**Content Governance and IBM Content Manager**

The integration spoke supplements the out-of-the-box ServiceNow attachments functionality. It enables you to apply Content Governance to your business content and allows you to store and access content efficiently and securely in your IBM Content Manager repository.

The Spoke provides integration to IBM FileNet Content Manager including the following features:

- Access existing IBM Content Manager folders based on folder name
- Alternatively create new IBM Content Manager Folders based on ServiceNow case attributes 
- View the contents of a folder from within a case
- Search for specific content within the folder view
- Add content to the folder from ServiceNow
- Upload documents to the folder from the desktop or other locations
- View documents from the folder using the IBM native document viewer