The ServiceNow Privacy Case Management application helps customers manage privacy breaches. It facilitates collaboration with key stakeholders to conduct privacy breach assessments, create investigation tasks, and manage and report breach notifications in accordance with regulatory obligations. It also helps privacy case analysts review the causes and consequences as part of the post-case review process.

1. Privacy case framework
1. API support for creating and updating privacy cases from multiple sources, including Employee Center and other ServiceNow solutions such as Security Incident Response, IT Incidents, HR Cases, and third-party integrations.
2. Access controls to securely handle privacy cases.

2. Privacy case workflow to triage, investigate, resolve, and perform post-case analysis.
3. Breach assessment with review workflow to identify regulatory obligations related to the privacy cases.
4. Privacy case tasks to collect case-specific details, conduct investigation, and collaborate with other teams.
5. Ability to capture related/impacted areas, including case-related policies and regulations, affected users, IT assets, business units, and failed controls.
6. Ability to export privacy case records to PDF files.
7. Email communication for managing privacy case records.
8. Integration with the Privacy Workspace.