Voice bridge that connects Cisco Unified Contact Center with Servicenow seamlessly, that customers can use to manage agent states, call controls and transfer of call data.

Hassle free installation and configuration of Expertflow connector allows the customers to make it up & running within few minutes.

Our CTI connector supports following features set:

- Agents can manage their states using the interface of embedded Servicenow cisco conector.
- Agent can handle calls, view call related data and perform all call related actions like Consult, Transfer and many more.
- Expertflow connector also support supervisor features such as Team performance, Queue stats, Silent monitoring/Barge-in and change state of team's agents.
- Features like Call Notes, Phonebook, Click-to-Dial, and Outbound Campaigns empower agents to maximize efficiency.
- We provide high availability for cisco finesse in our connector to ensure minimal down time.

For more details, you can go through the business features guide. 

For any query, feel free to contact us at [email protected]