Data Migration Utility enables system administrators to automate data import from varied sources, including excel sheets and third-party tools, into ServiceNow target tables. The offering provides a unified interface to import/migrate data from different data sources using pre-built data validation and error handling mechanism.  It also provides a mechanism to download predefined spreadsheets for different data elements comprising data validation functions that assist stakeholders in providing data in the correct format.

Results/Outcomes:

- Reduce manual effort: Use predefined data templates for different ServiceNow data elements and integrations with third party tools to reduce human intervention.
- Accelerate data migration: Eliminate manual data extraction and validation to reduce migration time and enhance accuracy.
- Mitigate functional issues: Reduce reported issues due to data duplication or incorrect data.

Functional Features:

- Data import wizard
- Data template management 
- Pre-built integration for
3rd party ITSM

Technical Features:

- Source data validation
- Pre-built transform maps
- Pre-built data templates for
data entities like user, group