T-Systems and ServiceNow's Ambika Charging Station Management System (CSMS) is an innovative offering that elevates the e-mobility market by delivering automated, seamless integration and end-to-end consultancy. The offering leverages ServiceNow's platform to streamline the rollout and operation of charging stations, ensuring rapid, efficient, and sustainable service delivery. With its standardized APIs and field service management, Ambika CSMS offers an unrivaled experience, enhancing process speed and client satisfaction in the e-vehicle charging landscape.

Results/Outcomes:

- Comprehensive Management System: Streamlines EV charging station operations from end-to-end.
- Seamless Service Delivery: Automated and integrated service delivery through expert consultancy.
- Global Partner Ecosystem: T-Systems leverages a diverse, knowledgeable global partner network.

Functional Features:

- Project management capability for Station Rollout and Station Operations
- Incident Handling
- Operations Automation
- Digital Construction File
- Charge Point Management
- Load Management/Smart Charging
- Predictive Maintenance
- Document Management per site

Technical Features:

- Works with multiple existing back-end systems for EMSP Services (Billing, Roaming, RFID Admin)
- Simple and fast onboarding, intelligent dashboards for various personas in EV ecosystems
- Integration Hub (Interface to Applications)