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About
Talkdesk is intuitive, easy-to-deploy cloud-based call center software with advanced features and comprehensive real-time reporting designed to help businesses build stronger connections with their customers. With Talkdesk for ServiceNow, reps have access to full call functionality within ServiceNow and beyond. Automated tasks also allow ServiceNow administrators to configure rules that automatically create Users, Calls, Incidents, and Cases based on calls in Talkdesk.
Unlike legacy technologies, Talkdesk is 100% cloud-based and can be deployed quickly without any phones, hardware or coding. Contact us now to see a live demo.
This integration is certified to use REST APIs to pull data from the Consumer and User table and write to the Consumer, User, Incident, Interaction and Case tables.
For full Talkdesk pricing information, visit www.talkdesk.com/pricing
Key Features
- **Voice Communications:**
- Leverage best-in-class voice communications, including easy-to-configure IVRs, business hours and other call routing functionality needed to quickly set up a powerful contact center.
- **Contact Identification:**
- Talkdesk identifies every caller so reps can easily personalize conversations. With a single click, reps can view a caller’s user profile before even beginning the call.
- **Automations:**
- Increase agent efficiency by creating custom Talkdesk recipes to automatically initiate ServiceNow events. Automations can handle call logging, data entry and more.