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v22.5.2
Scoped Application
Free-ish (consumes 51 tables)
51 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-24 (0 installs)
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About
The Metrics application for IRM and Operational Sustainability Management helps you define metrics, enabling other applications to assess, compare, track, and report performance. Organizations can define qualitative and quantitative data metrics manually, or collect them automatically and periodically from the ServiceNow AI Platform.
Some examples of metrics include the number of new hires, electricity consumption, employee donations, groundwater usage, and the number of pieces of equipment resold or reused.
Key Features
• Track the organization's goals and targets.
• Collect and report data automatically and manually.
• Define aggregation and calculation logic for advanced use cases.
Version History (14)
v23.1.2
2026-10-08 16:45:01
New
Historical metric data is now available. Metric records now store historical values, enabling users to track changes and trends over time.
Ch...
v23.0.5
2026-09-10 18:58:44
New
Admins can now configure notification redirection for metric data tasks and composite definitions. Email notifications for metric data tasks a...
v22.5.2
2026-08-07 19:29:31
New
Campaigns support metric bundling and unified workflow managementMetric Campaigns bundles metrics by group, entity, frequency, and calendar in...
v22.3.1
2026-06-16 16:31:52
New
Edit CMD formula after execution: Formulas in calculated metric definitions can now be edited after they have been executed. Each edit creates...
v22.0.4
2026-08-07 20:37:15
Changed:
MRA security enhancements: Strengthened authorization validation within Multiple Record Association (MRA) workflows so access checks are c...
v22.0.1
2026-03-12 15:46:59
Configure thresholds with multiple levels and ranges for granular monitoring.
Duplicate and modify existing thresholds to streamline creation.
...
v21.1.3
2025-12-11 12:55:09
New
Rename metric definition names after creation.
Configure Calculated Metric Definition (CMD) formula behavior for null or undefined operands b...
v21.0.2
2025-09-10 11:57:46
Fixed
Minor issues related to metrics
v21.0.1
2025-07-31 15:50:22
Enable organizations to provide estimated data using pre-defined methods like average when actual data is not available and replace it with actua...
v20.2.1
2025-07-10 14:54:37
Fixed
Security fixes
+ 4 more versions
ID: 09bd46de537f20104f3eddeeff7b124b · Published: Oct 2026 · Updated: Oct 24, 2026