Agent-Initiated Messaging Interface
Provides configurations for agent-initiated messaging capabilities.
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v1.0.22
Scoped Application
Free-ish (consumes 1 tables)
1 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
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About
Provides configurations for agent-initiated messaging capabilities.
Key Features
Enables administering agent-initiated messaging capabilities for messaging channels.
Version History (4)
v1.0.22
2026-03-12 15:54:29
Translation updates
v1.0.20
2025-12-11 15:20:31
Extended 'Add link in message' KB guidance action for Interaction type 'messaging'
v1.0.19
2025-07-31 15:32:06
New
Added ability for CSM phone agents to search existing repositories of knowledge articles and then share the public article links with ...
v1.0.17
2025-01-30 13:51:15
Fixed defect.
ID: bb75e3685337501085ecddeeff7b1239 · Published: Mar 2026 · Updated: Sep 09, 2026