Digital.ai Release Integration
by Digital.ai
Brings the worlds of Continuous Delivery and ITSM together
Install Trend
View Install Data
| Date | Install Count | Change |
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| 2026-09-09 | 0 | - |
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| 2026-04-27 | 37 | -37 |
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| 2026-04-05 | 38 | -1 |
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| 167 days of no change | ||
| 2025-04-28 | 42 | +1 |
About
In addition to ServiceNow, your organization uses a lot of tools to build, update, and release software. With so many unique tools being used by different functional teams (development, release engineering, IT operations, etc.), it’s often impossible to track features, user stories, and IT service requests across the organization. The Digital.ai DevOps Platform integrates backlog and change management into an automated and scalable release process that connects your user stories and issues with the features that ultimately made it into production.
The Digital.ai DevOps Platform’s integration with ServiceNow brings the worlds of Continuous Integration/Continuous Delivery (CI/CD) and ITIL together so users can easily track features, user stories, and IT service requests across different tools for backlog management and IT service management. Incidents and change requests can be automatically updated based on real-time activities that happen during the software release process.
The ServiceNow integration for Digital.ai Release allows enterprises to:
- Stay on top of the real-time status of the work being done by different teams
- Always know which features from the backlog actually made it into production
- Make sure tickets are closed when the work is complete
- Combine automated and manual security checks for powerful compliance and audit capabilities
- Reduce or eliminate the manual work and approval steps that hurt worker productivity and slow down releases of new and updated software
- Provide continuous feedback from operations teams to prioritize development efforts
Key Features
- Create, update, and locate change requests, change tasks, incidents and service requests in ServiceNow
- Create, update and locate epics, sprints, and stories in ServiceNow
- Track issues, stories, scrum tasks, and service requests in real time during the release process
- Poll for a value in a specific field
- Add a configurable ServiceNow tile to release dashboards
- Connect features and user stories to change tickets
- Support reporting, audit, and governance requirements