Things happen in an Employee's life outside of work. Many of these things are unplanned. This can include events such as a personal disaster, an event that prevents immediate return to work, a family member in need of help, being stranded during travel, etc. It is good to provide a mechanism for an employee to engage with the organization to alert them of such an occurrence and provide a bi-direction method of feedback, guidance, and support. This Experience Pack is designed to be used in conjunction with other processes and services your organization may offer but as a starting point for when employees don't know where to turn.

The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”