Managers wanting to promote employees often don't know where to start or what resources are available to them, leading to frustration. It can also cause a misunderstanding of roles and responsibilities and result in a poor experience for employees. The Promotion Employee Experience Pack serves as a blueprint for the promotion process, utilizing pre-built services, activities, and communications, to help you maximize your Employee Service Delivery investment.

The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”

See release notes below.