Utilities Connection Management by Coforge and ServiceNow delivers an innovative, cloud-based offering designed for seamless integration and operational efficiency in utility services. With a focus on compliance and enhanced customer experiences, it offers a single, consolidated view of service lifecycles, integrates with existing enterprise systems, and employs robust automation to handle complex, high-volume requests effectively.

Results/Outcomes:

- Elevated Experience: Amplifies customer and developer engagement quality.
- Streamlined Service Delivery: Significantly cuts time and costs of service provision.
- Transparent Operations: Provides clear insights, enhancing accountability and trust.

Functional Features:

- Portal for end consumers to be able to raise requests 
- Consolidated view of processes and automated assignment of tasks and activities
- Integration with third party tools for data consolidation and process automation

Technical Features:

- Custom Consumer Portal and Request Catalogs for Utilities
- CSM and FSM Workspace and Playbooks
- Customized Dashboards