This connector integrates ServiceNow with Redwood’s **RunMyJobs** and **Finance Automation** platforms for faster and more efficient logging and remediation of incidents.

Any process automated by Redwood’s **RunMyJobs** or **Finance Automation** solution can automatically create incidents within ServiceNow that include click-through actions for agents to remediate the issue – from restarting a stalled process to executing your own full automated runbook process.Service agents gain detailed information on incidents so they can prioritize and resolve them quickly, ensuring that processes meet performance SLAs.

With this connector, Redwood’s platform can also automate and execute permitted ServiceNow workflows, and ServiceNow can execute published processes on Redwood’s automation platforms.

The integration of ServiceNow and Redwood’s **RunMyJobs** and **Finance Automation** enables end-to-end orchestration of incident management to ensure peak performance of your mission-critical processes with minimal human effort.

Import published processes from Redwood RunMyJobs and Finance Automation solutions for submission from ServiceNow to allow automated tasks to be exposed to self-service portals and request workflows.

Trigger processes in the Redwood Redwood RunMyJobs and Finance Automation solution from ServiceNow.

Create ServiceNow incidents from Redwood Redwood RunMyJobs and Finance Automation solution with callback functionality to resolve alerts from the ServiceNow incident.

Import and orchestrate ServiceNow background jobs from the Redwood Redwood RunMyJobs and Finance Automation platform for end-to-end orchestration and monitoring of business processes.