ExpressConnect Incident
Support for your datacenter, from the comfort of your existing ServiceNow processes
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About
Service Express offers the right hardware solution for your business needs. With our integration, you can seamlessly open and track hardware incidents from your ServiceNow instance.
Key Features
The ExpressConnect® incident integration uses our REST API to connect your ServiceNow instance for two-way incident syncing. When you open an incident, the integration automatically checks if the equipment is under contract with Service Express and assigns it to our team for resolution.
- Two-way incident syncing, including comments and attachments
- Insert unmatched CIs under contract if not found in the CMDB
- Guided setup walks you through configuration requirements, mapping and imports in seven easy steps