Playbooks for Field Service Management
Provide playbooks with step-by-step guidance for field service tasks.
0 installs
0 reviews
v2.0.5
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 24 | -24 |
| 206 days of no change | ||
| 2025-10-02 | 23 | +1 |
| 175 days of no change | ||
| 2025-04-09 | 22 | +1 |
| 88 days of no change | ||
| 2025-01-10 | 21 | +1 |
| 7 days of no change | ||
| 2025-01-02 | 19 | +2 |
| 63 days of no change | ||
| 2024-10-30 | 18 | +1 |
About
ServiceNow® Playbooks for Field Service Management enable organizations to capture step-bystep guidance in the form of playbooks for field service teams. This application helps ensure tasks are completed with the correct and standardized process using an easy-to-follow playbook for service providers.
Key Features
Enables creation of playbooks for Field Service Management processes.
Version History (2)
v2.0.5
2025-07-31 16:06:24
Fixed the issue where "View playbooks" button is not displayed on work order task cards
v2.0.1
2024-02-01 16:42:56
Changes
Avoid multiple loading signs when loading the playbook
ID: c0e4653153526010bd67ddeeff7b12d8 · Published: Jul 2025 · Updated: Sep 09, 2026