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Webex Contact Center

by Cisco Systems Inc

Delivering the future of customer experience

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71 installs 1 reviews v1.0.9 Scoped Application Free (integration tables[1] not counted) 1 tables

Install Trend

First tracked: 2024-10-30 Latest: 2026-04-28 (71 installs)

View Install Data

Date	Install Count	Change
2026-04-28	71	-
12 days of no change
2026-04-15	72	-1
7 days of no change
2026-04-07	74	-2
2026-04-06	75	-1
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2026-03-04	76	-1
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2026-03-02	77	-1
2026-03-01	78	-1
29 days of no change
2026-01-30	88	-10
2026-01-29	90	-2
2026-01-28	91	-1
2026-01-27	93	-2
2026-01-26	94	-1
2026-01-25	95	-1
2026-01-24	96	-1
1 days of no change
2026-01-22	98	-2
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2026-01-19	100	-2
3 days of no change
2026-01-15	102	-2
1 days of no change
2026-01-13	103	-1
1 days of no change
2026-01-11	105	-2
23 days of no change
2025-12-18	106	-1
6 days of no change
2025-12-11	108	-2
76 days of no change
2025-09-25	107	+1
20 days of no change
2025-09-04	106	+1
43 days of no change
2025-07-22	105	+1
3 days of no change
2025-07-18	104	+1
3 days of no change
2025-07-14	103	+1
3 days of no change
2025-07-10	102	+1
2 days of no change
2025-07-07	101	+1
2025-07-06	100	+1
19 days of no change
2025-06-16	99	+1
5 days of no change
2025-06-10	97	+2
11 days of no change
2025-05-29	96	+1
2 days of no change
2025-05-26	95	+1
5 days of no change
2025-05-20	94	+1
6 days of no change
2025-05-13	93	+1
1 days of no change
2025-05-11	92	+1
3 days of no change
2025-05-07	91	+1
13 days of no change
2025-04-23	90	+1
5 days of no change
2025-04-17	88	+2
10 days of no change
2025-04-06	87	+1
4 days of no change
2025-04-01	86	+1
14 days of no change
2025-03-17	85	+1
11 days of no change
2025-03-05	84	+1
1 days of no change
2025-03-03	83	+1
13 days of no change
2025-02-17	82	+1
4 days of no change
2025-02-12	81	+1
1 days of no change
2025-02-10	80	+1
3 days of no change
2025-02-06	79	+1
7 days of no change
2025-01-29	78	+1
2025-01-28	77	+1
2025-01-27	76	+1
16 days of no change
2025-01-10	74	+2
7 days of no change
2025-01-02	73	+1
63 days of no change
2024-10-30	70	+3

About

As a cloud-based subscription, Webex Contact Center offers you the technological advances you need and the service your customers want while minimizing upfront capital investment. Webex Contact Center integration with ServiceNow unlocks the following capabilities

- **Handle Inbound/Outbound calls within ServiceNow:** Accepting Inbound calls, making outbound calls, Call Control for Transfer & Conference, Recording Control to Pause/Resume call recording
- **Match and Screen Pop Contacts, cases:** Serving customer information from Webex Contact Center and popping up a relevant recording within ServiceNow console (customer record)
- **Click to Dial:** Allowing the Agents to click on a contact and make an out-dial call
- **Activity records:** Offering reporting capabilities by showing the activity records
- **Single Sign On:** Leverage Single login to Webex Contact Center and ServiceNow

Key Features

ServiceNow connector for Webex Contact Center allows integration between two systems that unlocks the following capabilities

**Inbound/Outbound calls:** Accepting Inbound calls, making outbound calls, Call Control for Transfer & Conference, Recording Control to Pause/Resume recording

**Screen Pop:** Serving customer information from Webex Contact Center and popping it into ServiceNow console (customer record) ,

**Click to Dial:** Allowing the Agents to click on a contact and make an outdial call, and

**Activity records:** Offering reporting capabilities by showing the activity records.

Version History (1)

v1.0.9 2024-03-14 13:42:42

First Version of the App. Provides the following Voice functionality with Webex Contact Center Inbound/Outbound calls: Accepting Inbound calls, mak...

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ID: 6c8e2a4edbc73410e1c75e25ca961947 · Published: Mar 2024 · Updated: Apr 28, 2026