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GRC: Operational Resilience

GRC: Operational Resilience

by Service-now.com

Ensure continuity in the face of adverse operational events by better anticipating, preventing, recovering, and adapting.

0 installs 0 reviews v22.5.0 Scoped Application Free-ish (consumes 38 tables) 38 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Organizations need to ensure continuity in serving customers, delivering products and services, and protecting their workforce in the face of adverse operational events by anticipating, preventing, recovering, and adapting to potential disruptions.

The ServiceNow® Operational Resilience application enables organizations to anticipate and plan for adverse operational events. Business unit heads can leverage this application to maintain oversight and speed recovery. The application provides a 360-degree view of risk, control, and business continuity planning across functions such as facilities, people, processes, and technology along with visualization of hierarchies which provide a clear impact path in case of any failures or outages.

Key Features

- Track critical services/products under high risks
- Track the compliance status around critical services
- Identify supporting technology assets, facilities, people, and suppliers
- Plan resiliency around different functions
- Track recovery from adverse events and improve your resiliency program based on learnings from the past events
- Optionally integrate with ServiceNow® GRC: Business Continuity Management or Vulnerability Response applications

Version History (11)
v22.5.0 2026-08-07 19:30:44
Security Fixes
v22.3.2 2026-06-16 16:31:08
Scenario Analysis:  Organisations conducting operational resilience planning need a structured, repeatable way to assess the potential impact ...
v22.0.8 2026-08-07 19:33:40
Security Fixes
v22.0.5 2026-03-12 15:42:16
By default, the Operational resilience scheduled jobs will be inactive for new clients.   
v21.1.3 2025-12-11 12:52:56
New:  Resilience Map for visualization of hierarchies and impact tracing: The Resilience Map is a configurable, reusable visualization co...
v21.0.7 2025-09-10 11:57:28
Defect fixes :  The issue doesn't show up in the related list, but it shows up in the dashboard report. We need to skip integration when the ...
v21.0.5 2025-07-31 15:45:02
Leverage the enhanced capabilities of the Common Service Data Model for improved Operational Resilience. Perform Smart Assessments when evalu...
v20.2.1 2025-07-10 14:54:26
Fixed: Scenario analysis search is broken on related lists
v20.2.0 2025-06-06 01:29:17
Fixed  Important security Fixes
v20.1.3 2025-05-01 18:50:48
New: Align with the CSDM model to set up configurable main node configurations, which are used to retrieve CSDM and their dependency data Add the ...

+ 1 more versions

ID: c17ec68b532510108722ddeeff7b12d5 · Published: Aug 2026 · Updated: Sep 09, 2026