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Indoor Mapping

Indoor Mapping

by Service-now.com

Create and manage indoor maps on ServiceNow for indoor navigation

0 installs 0 reviews v1.16.8 Scoped Application Free-ish (consumes 52 tables) 52 tables
Developer Instance Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

ServiceNow® Indoor Mapping provides native indoor maps for creating mapping experiences, including navigation. It provides interactive location directories and wayfinding capabilities. Users can visualize in real-time workplace interiors, room reservation states along with other indoor and outdoor details for a selected campus, building, and floor.

Indoor maps can be created by converting existing architectural or engineering plans, or they can be drawn by hand using an indoor mapping design studio interface. You can start by identifying basic details such as walls, doorways, elevators, and stairwells. Add additional information like places and place types, locations, and points of interest.

Indoor Mapping uses AutoCAD or raster image files (PNG) floor plan source to automate the map building process. Define the area of your building and enter the basic information. Drag or import the floor plan source file that represents the structure of your building.

Once existing floorplans are imported, the Indoor Mapping Map Studio provides all the necessary tools and objects for adding map data and customizing the maps. This includes creating points-of-interest, directions (routes), connectors (elevators, escalators, ramps, or stairs), accessibility routes, and more. Changes and updates done in Indoor Mapping are synchronized in real-time with the Workplace Service Delivery application.

Key Features

- Convert existing architectural or engineering floor plans into useable maps in ServiceNow.
- Modify maps using an Indoor Mapping design studio interface.
- For proximity bookings or reservations based on co-ordinates, Workplace Space Mapping plugin with Workplace Indoor Mapping as your map provider is required.
- Identify details such as walls, doorways, elevators, and stairwells.
- Add information like place names, layers, and points of interest.
- Provide directions and routes for interactive locations and wayfinding.  
- Seamlessly update original AutoCAD source files to ensure map consistency between systems. 
- Configure and generate printable map formats with customizable options​.

Version History (11)
v1.16.8 2026-06-16 16:30:13
New None Changed None  Fixed Fixed an issue affecting map rendering in iOS. Fixed issues affecting CAD configuration. Fixed an issue a...
v1.16.6 2026-05-05 15:03:33
New None.  Changed None. Fixed Applied security fixes.  Removed None.
v1.16.5 2026-04-09 15:03:02
New None Changed None Fixed Fixed an issue where deleting a building could create duplicate empty campuses. Fixed an issue where the CAD ed...
v1.16.0 2026-03-12 15:18:49
New None Changed None Fixed Resolved an issue where “Accessible” and “Default” labels in Map Studio were hardcoded and ...
v1.15.0 2025-12-11 12:23:19
New Introduced bulk location hierarchy creation. Added the ability to bulk-validate views. Enhanced CAD bulk import to support automatic georefer...
v1.14.4 2025-09-10 12:25:48
New New AI Agent to identify sources automatically and suggest floors when bulk importing floor plans to reduce manual intervention. Changed N...
v1.14.1 2025-07-31 15:39:18
New Introduced ability to bulk upload and process AutoCAD and PNG files to automate file updates.  Added new ACL for read-only access to Ind...
v1.13.2 2025-05-01 13:55:31
New CAD file configuration now supports retrieving titles and place types from separate layers.  Improved handling and display of CAD file c...
v1.12.12 2025-04-03 11:30:08
New New google places API support. Changed Removed former google places API key that was no longer active and replaced by new test one.  ...
v1.12.0 2025-01-30 15:22:34
New A new page is now available to configure map printing, accessible from both Map-Based Administration and Location Directory Maps. The configu...

+ 1 more versions

ID: fa60558563b044509d2cba84af9c019c · Published: Jun 2026 · Updated: Sep 09, 2026