ServiceNow News
53024 items
[5 macro lessons from Knowledge 2024](https://www.servicenow.com/workflow/it-transformation/business-transformation-5-macro-lessons-knowledge.html)
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almost 2 years
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Make it easier for students to get the support they need, how they need it. Anticipate requests and use digital workflows to personalize journeys.
Streamline frequent administrative tasks so facul...
https://www.servicenow.com/solutions/industry/education.html
workflow.servicenow.com
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almost 2 years
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In addition to training and upskilling, businesses can develop their capacity for sophisticated skills-matching. For example, administrative support workers are especially at risk of elimination ov...
https://www.servicenow.com/workflow/employee-engagement/time-hire-chief-skills-officer.html
workflow.servicenow.com
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almost 2 years
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https://www.servicenow.com/workflow/it-transformation/what-leaders-know-about-esg-initiatives.html
workflow.servicenow.com
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almost 2 years
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https://www.servicenow.com/workflow/guides/future-proof-your-business-for-a-post-pandemic-world/
workflow.servicenow.com
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almost 2 years
www.servicenow.com
In the book, we argue that organizations that demonstrate [good governance](https://www.servicenow.com/workflow/customer-experience/without-governance-there-is-no-esg.html) are more likely to reduc...
https://www.servicenow.com/workflow/security-risk/why-esg-criteria-must-include-cybersecurity.html
workflow.servicenow.com
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almost 2 years
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Revenue is a key benchmark of business success, and customer-centric companies are [60% more profitable](https://www2.deloitte.com/content/dam/Deloitte/de/Documents/WM%20Digitalisierung.pdf) than t...
https://www.servicenow.com/workflow/customer-experience/what-is-digital-customer-experience.html
workflow.servicenow.com
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almost 2 years
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https://www.servicenow.com/workflow/security-risk/making-risk-pay.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
https://www.servicenow.com/workflow/hyperautomation-low-code/put-ai-to-work.html
workflow.servicenow.com
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almost 2 years
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With the uptick in Russia-led cyberattacks against all types of non-military targets, business executives have to start thinking like military commanders, says Larry Clinton, president of the [Inte...
https://www.servicenow.com/workflow/security-risk/securing-hospitals-against-cyberattack.html
workflow.servicenow.com
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almost 2 years
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https://www.servicenow.com/workflow/hyperautomation-low-code/eu-meets-artificial-intelligence.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
New research uncovers diverse responses to macro uncertainty across the Asia Pacific region and what regional enterprise leaders can learn from each other
Asia Pacific’s business leaders remain up...
https://www.servicenow.com/workflow/it-transformation/regional-risks.html
workflow.servicenow.com
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almost 2 years
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Effective marketing not only inspires an audience to act, but also quantifies and measures that audience’s response. For that reason, directly linking marketing spend to revenue has always been a p...
https://www.servicenow.com/workflow/hyperautomation-low-code/marketing-ai-moment.html
workflow.servicenow.com
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almost 2 years
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When asked if cybersecurity is an ESG issue, few executives say yes, according to [Allison Pan](https://www.marshmclennan.com/about/our-people/allison-pan.html), a senior vice president within Mars...
https://www.servicenow.com/workflow/security-risk/esg-cybersecurity-go-better-together.html
workflow.servicenow.com
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almost 2 years
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Another promising trend in AI research involves training machines to write software in response to simple voice commands. “This has been a holy grail for a long time,” says Pal. “Coming up with a p...
https://www.servicenow.com/workflow/it-transformation/enterprise-ai-crossing-valley-of-death.html
workflow.servicenow.com
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almost 2 years
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Employers need to redesign workspaces for safety and to encourage collaboration and a positive culture
New, activity-based working schemes can be adapted for post-pandemic office life
“Staggered...
https://www.servicenow.com/workflow/employee-engagement/3-trends-in-post-covid-office-design.html
workflow.servicenow.com
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almost 2 years
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Welcome to the new world of work, where the hybrid workforce is here to stay. A lot of CEOs have reached out to me, and they’ve asked how ServiceNow is thinking about going back to work. I mean, if...
https://www.servicenow.com/workflow/employee-engagement/the-hybrid-workforce-is-here-to-stay.html
workflow.servicenow.com
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almost 2 years
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[AI will impact the nonprofit workforce too ](https://www.servicenow.com/workflow/employee-engagement/ai-will-impact-nonprofit-tech-workforce-too.html)
 data, operational data, and previous customer studies. At the same time interview key em...
https://www.servicenow.com/workflow/customer-experience/how-to-create-a-customer-journey-map.html
workflow.servicenow.com
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almost 2 years
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To understand how businesses are balancing the pursuit of profit with sustainability and social justice concerns, ServiceNow and ThoughtLab surveyed [1,000 global executives in manufacturing](https...
https://www.servicenow.com/workflow/it-transformation/esg-companies-report.html
workflow.servicenow.com
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almost 2 years
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https://www.servicenow.com/workflow/security-risk/securing-growth.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
Welcome to the new world of work, where the war for talent is fiercer than ever before. The balance of power between workers and employers has shifted. Job openings are at an all-time high. People ...
https://www.servicenow.com/workflow/employee-engagement/war-for-talent-is-hotter-than-ever.html
workflow.servicenow.com
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almost 2 years
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From intelligently automating essential processes to revolutionizing customer and employee experiences, there’s almost nothing artificial intelligence (AI) can’t do. That became crystal clear in 20...
https://www.servicenow.com/workflow/hyperautomation-low-code/top-10-stories-2023.html
workflow.servicenow.com
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almost 2 years
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If you’re curious how hot a commodity customer feedback is these days, look no further than your inbox, where product-review requests and customer-experience surveys arrive early and often. But too...
https://www.servicenow.com/workflow/customer-experience/4-customer-feedback-best-practices.html
workflow.servicenow.com
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almost 2 years
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But some are raising red flags. Greene says that because AI relies on human-inputted data to make decisions, there’s the potential for bias to infect the algorithms. Removing humans from decision-m...
https://www.servicenow.com/workflow/employee-engagement/using-ai-to-remake-human-resources.html
workflow.servicenow.com
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almost 2 years
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