ServiceNow News
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Technology risk is unavoidable for banks. Financial institutions around the world are navigating a rapidly evolving cyber-threat landscape where they must battle ever more sophisticated cyberattack...
https://www.servicenow.com/workflow/security-risk/banks-cyber-risk.html
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almost 2 years
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Our behaviors change in times of crisis, as do the ways in which we communicate and process information. Crises tend to provoke four distinct cognitive responses, according to _Psychology of a Cris...
https://www.servicenow.com/workflow/employee-engagement/how-to-build-empathy-in-business.html
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almost 2 years
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https://www.servicenow.com/workflow/it-transformation/blockchain-distributed-ledger-technology.html
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almost 2 years
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ESG represents a complex set of challenges for most enterprises. Despite internal and external pressures to step up efforts, just 46% of executives say they have a formal ESG program in place, acco...
https://www.servicenow.com/workflow/security-risk/fast-track-your-esg-strategy.html
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almost 2 years
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https://www.servicenow.com/workflow/hyperautomation-low-code/enterprise-ai-maturity-index-2024.html
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almost 2 years
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This is particularly important because many people are prone to blindly trusting AI explanations, based on a false assumption that they understand the process that produced them. To avoid the probl...
https://www.servicenow.com/workflow/it-transformation/explainable-ai-business-imperative.html
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almost 2 years
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Remove friction, reinvent service, and transform experiences Exceed expectations for speed and convenience with AI-driven self-service and agent productivity tools. Automate processes across depar...
https://www.servicenow.com/solutions/customer-experience.html
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almost 2 years
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When I’m in Japan, I love travelling by rail. The network is expansive, the schedule is set, right down to the last minute. I know exactly where I’m going and when I’m going to get there, so I just...
https://www.servicenow.com/workflow/it-transformation/get-enterprise-technology-on-track.html
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almost 2 years
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When we look at AI, machine learning, and large language models (LLMs), people often describe their functionality as reducing a lot of toil for human operators through automation of incident manage...
https://www.servicenow.com/workflow/it-transformation/you-cant-transform-without-observability.html
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almost 2 years
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Australia’s ageing population needs increasingly personalised healthcare services. As a result, New South Wales Health has focused on reducing admin time so employees can spend more time with patie...
https://www.servicenow.com/workflow/employee-engagement/ai-assisted-employees-automation.html
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almost 2 years
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https://www.servicenow.com/workflow/customer-experience/tis-season-generative-ai.html
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almost 2 years
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https://www.servicenow.com/workflow/hyperautomation-low-code/why-genai-needs-human-partners.html
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almost 2 years
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Instead of blindly trying to automate a company’s entire IT infrastructure, process mining allows the company to understand how processes interact with each other, identify inefficiencies, and make...
https://www.servicenow.com/workflow/hyperautomation-low-code/process-mining-digital-enterprise.html
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almost 2 years
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The advancement of generative AI (GenAI) promises to transform our world. Since we are only at the beginning of realizing its vast potential, it’s only natural that many of the most pressing questi...
https://www.servicenow.com/workflow/customer-experience/the-future-needs-open-innovation-ai.html
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almost 2 years
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Public Sector Digital Services Empower government employees to meet the demand of service delivery through automation and AI-powered workflows tailored to the government. Provide customers with in...
https://www.servicenow.com/products/public-sector-digital-services.html
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almost 2 years
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Whenever I meet HR leaders to discuss challenges and share solutions, the conversation inevitably lands on two major topics:
How can we harness AI in HR to accelerate growth?
How can we ensure...
https://www.servicenow.com/workflow/employee-engagement/new-power-couple-ai-adoption-people.html
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almost 2 years
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The [five-year business plan](https://www.blackline.com/blog/process-change-management/strategic-five-year-plan/) is rapidly becoming a dinosaur. Instead, companies of all sizes are prioritizing ag...
https://www.servicenow.com/workflow/employee-engagement/how-to-adopt-agile-strategic-planning.html
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almost 2 years
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Operational Technology Management Gain visibility and context into your OT environment. Safeguard your devices and minimize downtime with dependable service management. Watch Video (3:43)
Oper...
https://www.servicenow.com/products/operational-technology-management.html
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almost 2 years
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https://www.servicenow.com/workflow/it-transformation/purpose-drives-profit.html
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almost 2 years
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https://www.servicenow.com/workflow/it-transformation/put-ai-work-refugees.html
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almost 2 years
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Even though employees may have varying degrees of awareness that everything they do is free for a company to see and know about, experts suggest that companies are better off setting clear rules an...
https://www.servicenow.com/workflow/employee-engagement/employee-well-being-data.html
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almost 2 years
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As corporate spending on business software rises, so does the need for companies to better manage license distribution and vendor audits. Here, too, machine-learning tools can make a difference. Th...
https://www.servicenow.com/workflow/it-transformation/ai-in-itam.html
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almost 2 years
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More critically, AI can provide a more equitable view of an employee’s performance, taking some of the bias out of hiring, firing, and promotion, he says.
Businesses already have the data they nee...
https://www.servicenow.com/workflow/customer-experience/the-persistently-unsatisfied-customer.html
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almost 2 years
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When executives talk about AI, they’re naming many of the same anxieties I was hearing 15 years ago. This is good news for executives. Because many of the questions are the same, the answers are, t...
https://www.servicenow.com/workflow/hyperautomation-low-code/lessons-from-cloud.html
workflow.servicenow.com
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almost 2 years
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Most large firms, typically with an extensive catalog of products developed or acquired over many years, start in the bottom left quadrant with traditional customer experience and operations. That’...
https://www.servicenow.com/workflow/it-transformation/future-ready-digital-value-book-excerpt.html
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almost 2 years
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