ServiceNow News
53022 items
One is the insurance company Ping An, the largest private-sector company in China. They went from being a straightforward property and car insurance company in the 1980s to now having five differen...
https://www.servicenow.com/workflow/it-transformation/generate-bigger-returns-enterprise-ai.html
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Ideas and resources to improve healthcare delivery
https://www.servicenow.com/workflow/industries.html
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almost 2 years
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You know there’s good customer service, and there is exceptional customer service.
Recently, I was at a hotel and I couldn’t connect to the Wi-Fi, and it was just minutes before I had to give a pr...
https://www.servicenow.com/workflow/customer-experience/3-key-ways-improve-customer-service.html
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https://www.servicenow.com/workflow/employee-engagement/6-ways-boost-experience-game.html
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almost 2 years
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[Empowering employees with AI sidekicks ](https://www.servicenow.com/workflow/customer-experience/empowering-employees-ai-sidekicks.html)
[Are you an AI Champion Quiz](https://www.servicenow.com/workflow/hyperautomation-low-code/are-you-an-ai-champion.html)
Every C-level leader is having the same conversation right now: What are we doing to plan for [generative AI](https://www.servicenow.com/workflow/it-transformation/can-we-ever-trust-generative-ai.h...
https://www.servicenow.com/workflow/security-risk/generative-ai-leadership.html
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almost 2 years
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https://www.servicenow.com/workflow/security-risk/spotlight-data-privacy.html
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almost 2 years
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_Editor’s note: Dave Wright is the chief innovation officer of ServiceNow. He guest edited the [Age of Experience issue](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2022/workflow-quar...
https://www.servicenow.com/workflow/customer-experience/experience-issue-letter-from-editor.html
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almost 2 years
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Measured by the number of companies in each industry that are using advanced technologies to optimize, manufacturing is the furthest along in this area and the public sector is the least advanced. ...
https://www.servicenow.com/workflow/hyperautomation-low-code/operation-optimization-top-5-sector-survey.html
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almost 2 years
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https://www.servicenow.com/products/financial-services-operations.html
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almost 2 years
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More than half of U.S. companies expanded their plans to adopt [artificial intelligence](https://www.servicenow.com/workflow/it-transformation/explainable-ai-business-imperative.html) during the CO...
https://www.servicenow.com/workflow/it-transformation/8-key-ways-enterprise-al-evolved.html
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Simply put, companies of all kinds are discovering that ESG policies play an essential role in their success. So how can your organization leverage [ESG standards](https://www.servicenow.com/lpinfo...
https://www.servicenow.com/workflow/learn/understanding-esg-standards-frameworks.html
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almost 2 years
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DPA technology is evolving from “show me how” to “do it for me.” By 2023, 25% of employee interactions with apps will be via voice, up from less than 3% in 2019, according to Gartner. “We believe t...
https://www.servicenow.com/workflow/it-transformation/from-chatbots-to-digital-personal-assistants.html
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almost 2 years
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The digital twin concept is rooted in industrial simulation software, used since the 1970s for the precision design of parts in manufacturing, aerospace, semiconductors, and other sectors.
Interne...
https://www.servicenow.com/workflow/it-transformation/how-digital-twins-help-mitigate-supply-chain-risk.html
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almost 2 years
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_This story originally appeared in [Workflow Quarterly: The Resilience Issue](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2021/workflow-q3-the-resilience-issue.pdf)_
Widespread digit...
https://www.servicenow.com/workflow/security-risk/9-steps-to-data-privacy-by-design.html
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almost 2 years
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According to futurist Charlie Ang, “Over the next 10 years, we’re going to see the Fourth Industrial Revolution, the [shift from an information economy](https://www.servicenow.com/workflow/it-trans...
https://www.servicenow.com/workflow/customer-experience/organisational-truths-to-keep-singapore-growing.html
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almost 2 years
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In the insurance industry, processing claims can be a drawn-out and maddening process. AI chatbots and conversational tools can improve the claims experience for both policyholders and adjusters. N...
https://www.servicenow.com/workflow/customer-experience/how-ai-improving-customer-experience-cx.html
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almost 2 years
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Two factors are driving [low-code demand](https://servicenow.com/workflow/it-transformation/low-code-software-development-demand-reality-check/). First, the shortage of skilled programmers: there w...
https://www.servicenow.com/workflow/hyperautomation-low-code/history-of-coding-low-code-movement.html
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almost 2 years
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The arrival of multiple COVID-19 vaccines has created hope that the end of this pandemic may be in sight. But producing a vaccine is the first step in an immensely complex process that we must get ...
https://www.servicenow.com/workflow/customer-experience/crisis-response-3-ways-to-distribute-vaccines.html
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almost 2 years
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Nearly 9 in 10 enterprises increased annual spending on machine learning and AI projects in 2021, according to a DataRobot [report](https://www.datarobot.com/newsroom/press/datarobot-research-finds...
https://www.servicenow.com/workflow/it-transformation/eric-siegel-how-to-lead-machine-learning-projects.html
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almost 2 years
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“Cognitive technologies, like AI, can help us to better sense, serve, and satisfy customer needs,” Ang says. “A more customer-centric, data-driven approach can turn innovation from an art form into...
https://www.servicenow.com/workflow/it-transformation/digital-technologies-scale-singapore-innovation.html
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almost 2 years
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https://www.servicenow.com/workflow/employee-engagement/tribeca-films-alt-shift-life.html
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almost 2 years
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European apparel retailer [Scotch & Soda](https://retailtechinnovationhub.com/home/2021/8/27/checkpoint-systems-lands-scotch-and-soda-rfid-tech-deal), with stores in more than 70 countries, needed ...
https://www.servicenow.com/workflow/it-transformation/4-strategies-to-improve-supply-chain-resilience.html
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almost 2 years
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When was the last time you had an experience you really enjoyed—as a customer, an employee, or just a human being? Hopefully, this is a fairly easy question to answer. But here’s a different one: H...
https://www.servicenow.com/workflow/employee-engagement/measureable-employee-experience-future-business.html
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almost 2 years
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