ServiceNow News
53012 items
https://www.servicenow.com/workflow/security-risk/beyond-risk-management.html
workflow.servicenow.com
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almost 2 years
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Traditional cybersecurity talent will remain scarce, but the good news is that the new skills required to combat emerging new threats can be acquired by workers with less tech experience. According...
https://www.servicenow.com/workflow/employee-engagement/cybersecurity-talent-shortage.html
workflow.servicenow.com
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almost 2 years
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On July 9, 2023, a storm dropped more than 7 inches of rain in six hours on parts of New York State, creating [1,000-year flood](https://www.cnn.com/2023/07/11/weather/flooding-heat-perfect-storm-c...
https://www.servicenow.com/workflow/customer-experience/building-trust-with-customers.html
workflow.servicenow.com
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almost 2 years
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Most workdays, rain or shine, Mikel Wilkins bikes 12 miles to work along multiple trails connected to The Loop, a network of trails that connects most of the city of Dallas. Wilkins has worked to e...
https://www.servicenow.com/workflow/it-transformation/meet-the-vips-of-esg-leadership.html
workflow.servicenow.com
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almost 2 years
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Conventional wisdom says that risk is bad. It’s something to be avoided and eliminated. But is that true? Or is it an engine that drives business growth? I would argue that risk—properly managed...
https://www.servicenow.com/workflow/security-risk/importance-positive-risk-management.html
workflow.servicenow.com
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almost 2 years
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https://www.servicenow.com/workflow/it-transformation/future-of-generative-ai-in-2024.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
So how can we use generative AI responsibly?
The first step is to choose our use cases with care. A lot of the panic and excitement over generative AI fundamentally misses—or misunderstands—what i...
https://www.servicenow.com/workflow/it-transformation/can-we-ever-trust-generative-ai.html
workflow.servicenow.com
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almost 2 years
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I’m consulting in the restaurant space, and I’ll be telling my IT clients to focus first on what most people in the organization want from IT: better service. Get them back up and running as quickl...
https://www.servicenow.com/workflow/it-transformation/executives-share-leadership-priorities-for-2023.html
workflow.servicenow.com
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almost 2 years
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For many businesses and industries, COVID-19 has made customer and employee well-being a priority. Witness Michelin-starred restaurants pivoting to [making food for healthcare workers](https://www....
https://www.servicenow.com/workflow/customer-experience/6-steps-to-building-customer-centric-culture.html
workflow.servicenow.com
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almost 2 years
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In the wake of Black Lives Matter protests across the United States last year, prompted by the murder of George Floyd by a police officer in Minneapolis, corporations launched initiatives to addres...
https://www.servicenow.com/workflow/customer-experience/corporations-drive-surge-in-impact-investing.html
workflow.servicenow.com
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almost 2 years
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Customer expectations of companies have never been higher. Above all, they’re looking for convenience. They want their questions answered quickly and their problems resolved effectively—and they’re...
https://www.servicenow.com/workflow/customer-experience/great-customer-experiences-transcend-delight.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
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If Syrian athlete Yusra Mardini had surrendered to her reality, she would have most likely died by now. Instead, she became an Olympic swimmer.
Mardini was 13 years old when civil war broke out in...
https://www.servicenow.com/workflow/employee-engagement/how-to-adapt-to-a-digital-business-landscape.html
workflow.servicenow.com
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almost 2 years
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_Editor’s note: This story originally appeared in the [Unleashing Digital Value issue](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2022/workflow-quarterly-innovation-fall-2022.pdf) of...
https://www.servicenow.com/workflow/customer-experience/rethinking-retail-value-chain.html
workflow.servicenow.com
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almost 2 years
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Despite the significant costs of unconscious bias in the workplace—here defined as ingrained negative attitudes toward people based on race, ethnicity, gender, or other sociodemographic factors—eff...
https://www.servicenow.com/workflow/employee-engagement/how-to-address-unconscious-bias-in-workplace.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
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Technology, however, isn’t the sole answer. Companies must modernize their planning and processes too.
“Organizations need to be much more proactive and programmatic in addressing security vulnera...
https://www.servicenow.com/workflow/security-risk/attack-surface-security-protection.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
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Full disclosure: I dislike the word “[offboarding](https://hbr.org/2019/05/your-company-needs-a-process-for-offboarding-employees-gracefully).” It’s a catch-all phrase that feeds into the idea that...
https://www.servicenow.com/workflow/employee-engagement/how-to-manage-employee-exits.html
workflow.servicenow.com
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almost 2 years
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Innovation would not be possible without educational programs in science, technology, engineering, and mathematics (STEM). But access to quality STEM education remains a challenge for many children...
https://www.servicenow.com/workflow/customer-experience/classroom-ai-future-of-stem.html
workflow.servicenow.com
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almost 2 years
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There are two essential ingredients to maintaining morale during this “new normal.” First is the need to think about the “whole person” as we work together and serve each other. Everyone is under s...
https://www.servicenow.com/workflow/employee-engagement/employee-morale-during-covid.html
workflow.servicenow.com
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almost 2 years
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The explosion in the number of IoT-connected devices— there will be [150 billion](https://cdn.ihs.com/www/pdf/IoT%5Febook.pdf) on the planet by 2030, according to IHS Markit research—has been a key...
https://www.servicenow.com/workflow/it-transformation/digital-twins-iot-technology.html
workflow.servicenow.com
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almost 2 years
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In response to changes in customer and employee behavior throughout the pandemic, many organizations have begun or accelerated a digital transformation. While useful for managing vulnerability, unc...
https://www.servicenow.com/workflow/security-risk/business-resilience-dividend-covid.html
workflow.servicenow.com
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almost 2 years
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In New York City, a butterfly flaps its wings, days later causing a storm over Tokyo.
So goes the classic example of the “the butterfly effect,” the concept in [Chaos Theory](https://www.americans...
https://www.servicenow.com/workflow/it-transformation/the-digital-butterfly-effect.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
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Consumer-facing AI applications such as Netflix’s or Amazon’s recommendation engines train their machine learning solutions using large [data sets](https://www.servicenow.com/workflow/it-transforma...
https://www.servicenow.com/workflow/it-transformation/ai-for-enterprise-applications.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
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As workplace polarity becomes the norm, differing preferences for fully digital or more organic ways of getting things done will become the norm, predicts Wallace. Organisations can’t simply force ...
https://www.servicenow.com/workflow/employee-engagement/ai-tools-promote-diversity.html
workflow.servicenow.com
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almost 2 years
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The guidelines acknowledge that AI can have a negative impact on children, people with disabilities, and other groups that have been historically disadvantaged. It also emphasizes continuous auditi...
https://www.servicenow.com/workflow/customer-experience/ai-in-finance-more-equitable.html
workflow.servicenow.com
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almost 2 years
www.servicenow.com
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Fiber networks provide the core communications backbone for any data service, whether wired or wireless—indeed, signals between cellular towers are carried over optical-fiber cables. Even the lates...
https://www.servicenow.com/workflow/it-transformation/how-lumen-technologies-drives-business-growth.html
workflow.servicenow.com
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almost 2 years
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