ServiceNow News
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Feature Shorts : Unified routing on 3rd party CCaaS
ServiceNow Community
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over 1 year
Feature Shorts : Workforce Optimization Managers dashboard
ServiceNow Community
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over 1 year
Feature Shorts : Chat information session tabs
ServiceNow Community
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over 1 year
After 15 years working hands-on with ServiceNow implementations, I’ve seen many projects stumble over the same avoidable hurdles. In this blog, I share five common pitfalls, real-world examples fro...
5 Common Pitfalls in ServiceNow Implementations (And How to Avoid Them)
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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In this success story, learn how Emergys partnered with a high-performance rubber components manufacturer to streamline operations, bolster system level requirements, generate better business insig...
SAP-based System Operations & Enhancements for Rubber Components Manufacturer | Success Story
Emergys
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over 1 year
www.emergys.com
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Client Overview A leading telecom provider in Europe, serving millions of customers, faced challenges with their existing Salesforce CRM....
Case Study: Migrating from Salesforce to ServiceNow CRM
REDE Consulting
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over 1 year
www.rede-consulting.com
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Finding real use cases for Generative AI in ServiceNow can be tough—especially if you’re trying to justify the cost. In this post, I share a small but impactful example, plus a simple checklist to ...
Struggling to Find a Practical Use Case for Generative AI in ServiceNow? Start Here.
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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When using Performance analytics, there are quite a few visualisations to choose from.
This is a handy reference article, so you know what they'll typically look like rather than trying them all.
Performance analytics visualisations List for reference
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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Booking the right appointment at the right time is critical to delivering excellent field service. In this video, we explore the _Appointment Slot Recommendation_ feature in Field Service Managemen...
Feature Shorts - Appointment Booking Slot Recommendations
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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In field service operations, timing and task coordination can make or break service quality. In this video, _"Feature Shorts: Advanced Task Dependencies,"_ we explore how advanced dependency config...
Feature Short - Advanced Task Dependencies
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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Happy Monday, Everyone!
There will be a scenario that you need to submit a catalog item with 24 variables but don't want to fill out everything at once, you can use the "Save as Draft" option. Thi...
Save as Draft option for catalog items in Portal
New article articles in ServiceNow Community
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over 1 year
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We now have all our integrations documented, recorded in ServiceNow both in terms of the details of APIs, applications providing and consuming those APIs, and we have alerts that are flowing to the...
Thoughts on monitoring ServiceNow integrations (part 4): Bringing it all together
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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Following on from the first two posts in this short set, we have now an understanding of what we need to record and measure.
Now we move on to the how. How should record that an integration is not...
Thoughts on monitoring ServiceNow integrations (part 3): The building blocks
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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Following on from the first post in this short set, where we set the scene about wanting to create a "single landing page" showing the state of all outbound and inboard integrations into ServiceNow...
Thoughts on monitoring ServiceNow integrations (part 2): Governance & Preparation
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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I was asked recently by a customer how they might bring together all the integrations relevant to their ServiceNow platform together in one place. So they could have a single pane of glass through ...
A thought on Monitoring ServiceNow Integrations (part 1): Intro
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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Getting started with Continuous Authentication
ServiceNow Documentation
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over 1 year
Meet Vicki: Doing her best work to make tech more accessible
ServiceNow
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over 1 year
At CreatorCon 2025, we’re bringing something special to the ServiceNow Community: exclusive collectible Community cards.
Introducing C3: ServiceNow Collectible Community Cards
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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We are pleased to announce the release of 3.0.0 of the [@Servicenow](https://www.servicenow.com/community/user/viewprofilepage/user-id/5544)/sdk is available for download on npm!
This release incl...
Announcing ServiceNow SDK 3.0
New article articles in ServiceNow Community
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over 1 year
www.servicenow.com
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JM
AI Academy: Evaluating the quality of custom skills using Now Assist Data Kit
ServiceNow Community
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over 1 year