ServiceNow News
52961 items
Migração de Código Crítico: A Propriedade com.glide.script.packages_call_removal e o Risco de Usar Java Direto
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From the very first minutes, the atmosphere was electric. Ideas were generated, challenged, discarded, and refined. You could see individuals coming together as a team. The diversity of backgrounds...
Inside Nintendo of Europe’s University Hackathon - Workflow™
workflow.servicenow.com
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10 months
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Transforming Governance and Performance Across the Pharma Value Chain In pharmaceutical landscape, regulatory complexity , cost pressure , and data explosion demand a unified approach to governance...
Charting Risk, Compliance, FinOps, and DATA + AI for the Pharma Enterprise
REDE Consulting
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10 months
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A ServiceNow KPI architecture should begin with experience and flow, not activity counts. Establish a layered model: Level 1 outcomes (e.g., CSAT, EX, NPS, cost-to-serve), Level 2 flow metrics (lea...
Measuring What Matters: The KPI Architecture
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1\. Introd...
O MFA se Tornou Obrigatório – Proteção de 99% Contra Ataques de Credenciais na ServiceNow
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No universo em constante evolução das plataformas de gestão de serviços, o controle de acesso é uma preocupação crítica para muitas organizações. Nesse contexto, o com.snc.snc_access_control no Ser...
SNC Governando o Acesso da ServiceNow – O Controle de Privilégio da ServiceNow em sua plataforma
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10 months
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GenAI is a great tool, but it's proving too tempting for some of the brightest minds in the ServiceNow ecosystem.
ServiceNow's CMA program has an AI problem
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10 months
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The integration with Figma and ServiceNow automatically generates the full-stack ServiceNow application including UI code, data models, and business logic scaffolding on the ServiceNow platform, en...
ServiceNow x Figma: Design to Enterprise Apps in Minutes
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10 months
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This is a personal experiment with ServiceNow’s Build Agent for the [BuildWithBuildAgent challenge](https://www.servicenow.com/community/developer-advocate-blog/unleash-the-power-of-build-agents-in...
The Case of the Ten Prompts: Investigating ServiceNow’s Build Agent
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10 months
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Good governance accelerates delivery by clarifying what’s allowed, what’s reviewed, and what’s automated. Define tiers: low-risk changes flow with automated tests and approvals; medium-risk changes...
Platform Governance Without Red Tape
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10 months
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_Use case:_
It is understood that both the portal and the bot are closely integrated within ServiceNow. The 'conversation interface' serves as the intermediary layer to facilitate these configurat...
Unlock Virtual Agent Power: Script-Based Bot Launch Explained!
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10 months
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U.S. Public Sector Tech Talk: Leveraging GenAI to Up/Reskill for the Workforce of the Future
ServiceNow Community
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10 months
Understand the difference between Contract Management Pro (for managing the _process of contracting_) and ITSM/ITAM Contract Management (for managing the _operational coverage_ of assets and services
ServiceNow Contract Management Pro vs ITSM/ITAM: When to Use Each (with real manufacturing examples)
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10 months
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Is your ServiceNow instance truly healthy? A well-maintained platform is the backbone of seamless workflows, secure operations, and successful upgrades. This white paper reveals why monitoring plat...
ServiceNow Health Assessment – Ensuring Platform Health for Sustainable Success
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10 months
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Following on from the great work to bring a [custom Now Assist skill](https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-knowledge-article-coach/ta-p/3053575) to review t...
Now Assist Knowledge Article Coach workflow extension
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10 months
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こんにちは、ServiceNowトレーニングチームです。
デジタル変革が加速する中、企業が競争力を維持するためには、最新のプラットフォームを活用できる人材の確保が不可欠です。その中で鍵となるのがServiceNow 認定資格を持つ人材の育成です。
資格を保有する個人的または組織的な意義とは？
今回は、日々お客様にトレーニングや資格取得のロードマップを提案している [ServiceN...
企業成長の鍵は人材育成！ServiceNow認定資格がもたらす価値とは？
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10 months
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Platform underfunding is value starvation. Treat ServiceNow as a product with roadmaps, not a cost center. Shift from episodic project funding to capacity-based funding aligned to value streams (e....
Funding the Platform as a Product
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10 months
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The Troubleshooting Steps Identification AI Agent analyzes the content of a case, identifies missing or incomplete context, compares it against relevant knowledge, and recommends the next best trou...
CSM AI Agent: Troubleshooting Steps Identification
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10 months
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The Triage Cases Agentic Workflow in Now Assist for CSM automates the first step of every service interaction by handling customer inquiries intelligently and consistently. It coordinates multiple ...
CSM AI Agent Collection: Triage cases agentic workflow
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10 months
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I used to think my years in SAP, data, and ML would prepare me for anything... until I logged into ServiceNow for the first time.
My CSA journey wasn’t glamorous, it was humbling, occasionally cha...
From zero to CSA: A real and slightly terrifying journey and why it matters in the age of AI agents
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