ServiceNow News
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ReleaseOps Is Here: The CI/CD Game-Changer for ServiceNow Devs!
ServiceNow Dev Program
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9 months
Do you have SNUtils in your browser?
No → Stop reading. Install it. Now!
Yes → Watch this session and do the lab.
What can I say about this nullEDGE session or the extension to do it justice?...
nullEDGE - Showcasing SNUtils with Arnoud Kooi » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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9 months
rubenferrero.com
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Regulated enterprises face a constant challenge: how to meet strict compliance requirements without slowing down growth or innovation. Many see compliance as a burden, a cost center that drains res...
Transforming Compliance Into a Strategic Advantage for Regulated Enterprises
REDE Consulting
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9 months
www.rede-consulting.com
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What happens when you combine collaborative study groups _and_ AI tools? You get a next-gen learning superpower. In this post, I share how teaming up with others — and using AI together — can accel...
PeoplePowered AI for Learning: Collaborative Cohorts - Force Multipliers and Accelerants
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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You might not be old enough to remember this, but before the AI hype, ServiceNow was all about low-code / no-code.
Writing actual code was heavily discouraged.
This attracted non-technical people...
Video
nullEDGE - Modern web development in ServiceNow with Andrew Pischulin » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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9 months
rubenferrero.com
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The best approach to have smooth and fast upgrades in ServiceNow is to have someone experienced in your team handling them.
The second-best approach is to follow Chris Schuh’s advice in his nullED...
nullEDGE - 2 week upgrades with Chris Schuh » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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9 months
rubenferrero.com
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Platform Academy: Getting started with Now Assist for Search & Chat on mobile
ServiceNow Community
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9 months
Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. ServiceNow releases Knowledge Center, a new workspace designed to simplify and accelerate...
Introducing Knowledge Center with Advanced Editing, powered by Now Assist
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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Operational excellence is no longer about keeping the lights on. It’s about enabling the business to move faster, stay resilient, and delight customers . And that’s where the AI-Powered ITOM Infra ...
Meet the New ITOM Infra Services Workspace: Unified & Smarter MID, ACC, and Agentic AI at Work
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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⏱️ 8-minute read
As organizations build more sophisticated AI agents and agentic workflows in ServiceNow, a critical question emerges: How do you know your agents are ready for production?
Tradit...
Deploy AI Agents with Confidence with Agentic Evaluations
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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Want to learn how to create a custom skill in Now Assist Skill Kit (NASK)? Now is your chance follow along in our series and get tips and tricks from Forrest Falk, a ServiceNow Certified Master Arc...
Creating a Custom Skill with Now Assist Skill Kit - Part 4
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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Want to learn how to create a custom skill in Now Assist Skill Kit (NASK)? Now is your chance follow along in our series and get tips and tricks from Forrest Falk, a ServiceNow Certified Master Arc...
Creating a Custom Skill with Now Assist Skill Kit - Part 3
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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![Screenshot 2025-12-03 at 1.31.11 PM.png](https://www.servicenow.com/community/image/serverpage/image-id/488675i02472C2B7504545C/image-size/large/is-moderation-mode/true?v=v2&px=999 "Screenshot 20...
Discover What's New: Security Center Q4 Store Release
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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Want to learn how to create a custom skill in Now Assist Skill Kit (NASK)? Now is your chance follow along in our series and get tips and tricks from Forrest Falk, a ServiceNow Certified Master Arc...
Creating a Custom Skill with Now Assist Skill Kit - Part 2
New article articles in ServiceNow Community
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9 months
www.servicenow.com
cache
Want to learn how to create a custom skill in Now Assist Skill Kit (NASK)? Now is your chance follow along in our series and get tips and tricks from Forrest Falk, a ServiceNow Certified Master Arc...
Creating a Custom Skill with Now Assist Skill Kit - Part 1
New article articles in ServiceNow Community
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9 months
www.servicenow.com
cache
Now Assist for CSM Configuration Short: Service Recommendations for Interactions
ServiceNow Community
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9 months
Now Assist for CSM Feature Short: Service Recommendations for Interactions
ServiceNow Community
·
9 months
⏱️ 12-minute read
Table of Contents
[General Questions](general)
[Getting Started](setup)
[Understanding Evaluation Metrics](metrics)
[Running Evaluations](running)
[Understanding Evaluation...
Agentic Evaluations FAQ
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the December 2025 store release. Some of the features may have dependency on a family release. This w...
December 2025 Store Release Deep Dive Blog - HRSD
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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Now Assist for Customer Service Managers empowers customer service leaders with AI-powered dashboards that surface actionable insights across sentiment trends, case patterns, and emerging topics. !...
Now Assist for CSM - Manager insights and visibility
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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