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I just found out today that, for the first time ever, the majority of sessions at our upcoming user conference will be presented by customers. That's a huge milestone. I've always liked customer ta...

Knowledge 11: Customers in Control

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158309iB085CBE3C8CF6D44/image-size/large?v=v2&px=999)Yesterday I showed you how you could make a method that could be c...

Scripting: Inferring Many-to-Many (M2M) Relationships...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158305i29985AE3DFFF4449/image-size/large?v=v2&px=999)I was asked recently to create a new app that would manage the shi...

Use a Record Producer to NOT CREATE A RECORD

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158317iBD631ABC3997B0B1/image-size/large?v=v2&px=999)The second type of relationship between records I'm going to talk ...

Scripting: Handling Many-to-Many (M2M) Relationships...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158315i319C3B69D403D9A5/image-size/large?v=v2&px=999)Anyone familiar with the Service-Now product is very familiar with...

Give Activities Some STYLE.....

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158345i30D5E1EDDAE15E67/image-size/large?v=v2&px=999)Many tables in Service-now have _relationships_ to other tables. F...

Scripting: Handling Relationships...

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We didn't get as many poll responses as I expected, but it looks like Quarterly is the way the majority of the respondents want to go. It also appears that people are leaning more toward meeting in...

The results are in...

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If you are a regular visitor who does not log in remember that forums and content may not be accessible to you. For the full _Service-now.com Online User Community experience_ user your name and pa...

Reminder to LOG IN

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Easy Knowledge Management Wins PPT Deck

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The starting point today is _GRUtil_ as I introduced it in [the first post of this series](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=0a3daae5dbd0dbc01dcaf3231f9619b4)...

Scripting: Extending a Class, Part IV...

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Much to our chagrin, behind-the-scenes changes and updates on this Community can trigger unnecessary or duplicate email notifications for groups and subscriptions. First and foremost, I apologize f...

Random Community Notifications

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Instead of modifying the _GRUtil_ class itself (as I showed you on Friday), we're going to _extend_ it by creating a child class of _GRUtil_ named _SpecialGRUtil_. It could, of course, be named an...

Scripting: Extending a Class, Part III...

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Just add the _getChildTables()_ method to the _GRUtil_ script includes, as follows: var GRUtil = Class.create();GRUtil.prototype = { initialize : function() { }, / Returns an array containin...

Scripting: Extending a Class, Part II...

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The h.e.l.p. Blog(here everybody learns plenty)This week: travel, navigation , and macros!This week Davida and I have had the great honor of making our first customer visit! We packed up our bags a...

The h.e.l.p. Blog 4/14/11

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158341i6DA1D76BEB234242/image-size/large?v=v2&px=999)Yesterday I threatened to show you one way to extend a JavaScript ...

Scripting: Extending a Class, Part I...

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![](Screen%20shot%202011-06-22%20at%206.54.09%20PM.png)In today's post, I'm going to show you a JavaScript class (in a script include, of course) whose main purpose is to serve as something we'll e...

Scripting: A JavaScript Class to be Extended...

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Our annual user conference, Knowledge 11, is being held here in San Diego May 15-19\. I highly recommend attending. It offers a huge amount of learning opportunities and the chance to connect with ...

EVENT: Documentation and Community Open Forum at Knowledge 11

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Snapshot, Trend, Count, Point-in-Time Reporting

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Scripting: What's Up with the "this."?

Scripting: What's Up with the "this."?

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You can request this update through our service portal: https://hi.service-now.com/Doc for the release is here: http://wiki.service-now.com/index.php?title=June\_2011\_Preview\_2\_Release\_Notes C...

June 2011 Preview 2 Documentation Now Available

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The h.e.l.p Blog 4/8/11(here everybody learns plenty)I am sure you all missed me last week, but I am back and excited for this week's blog.Over the past two weeks among our other activities we have...

The h.e.l.p. Blog 4/8/11

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158349i30E565AA2B02A593/image-size/large?v=v2&px=999)On occasion in this blog, I've mentioned Script Includes (navigate...

Scripting: Script Include/Class Basics...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158357i75840DFEDD53115A/image-size/large?v=v2&px=999)Our confident — and definitely _different_ — girl at right is doin...

JavaScript: Sometimes It's Good to be Different...

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![](forumSuggestion.jpg)In real life there's often a simple, obvious distinction between identity and equality. For instance, if you hand me two oranges I might think of them as _equal_, but I cert...

JavaScript: Identity vs. Equality...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/155473iA5315EC21B508B39/image-size/large?v=v2&px=999)If you're a parent, have you ever wished you could hand your kid(s...

The Wrong Parent...

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