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Recently, a customer asked me if it is possible to write a probe and sensor to get an XML file from a Windows target. Getting the file was the easy part. Parsing the returned results in the sensor ...

Discovery: Parsing retrieved XML files

Import · almost 15 years
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Adding ESS Chat Capability to a Standard Homepage

Adding ESS Chat Capability to a Standard Homepage

Import · almost 15 years
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Has anyone customized help the help desk to pull more information? Please comment, or contact me (signature)

Help the help desk customization

Import · almost 15 years
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Adding ESS Chat Capability to a Standard Homepage

Adding ESS Chat Capability to a Standard Homepage

Import · almost 15 years
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Highlight Selected Navigation Module

Highlight Selected Navigation Module

Import · almost 15 years
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How to add a Highlight to the Selected Navigation Module in ServiceNow

How to add a Highlight to the Selected Navigation Module in ServiceNow

Import · almost 15 years
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From time-to-time I'd like to tap into the ServiceNow community (i.e. you lot) to get feedback and crowdsource some information. This would really help as the AppDev team move between products. It...

Crowdsourcing: Why do you declare Blackout Windows?

Import · almost 15 years
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Rather that forgoing the pains of brain surgery so that my thoughts on Content Management System (CMS) can be seen by the ServiceNow community, I took some time this past week to add to the CMS Wik...

Take a look at the CMS Tutorial Just added to the WIKI

Import · almost 15 years
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Basic Authentication is the standard, out of the box authentication mechanism for SOAP Requests into ServiceNow. A few months ago I ran into a scenario where a customer wanted to maintain a "Restri...

We welcome anyone, unless you are not welcome

Import · almost 15 years
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"Not in Maintenance Window" My demo organisation allows maintenance on servers on the 24th and 25th September. ![image](https://community.servicenow.com/community/image/serverpage/image-id/1582...

Change Management conflict checking - Part 1

Import · almost 15 years
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Première réunion du ServiceNow Suisse romande User groupEvent Starts: Oct 20, 2011 02:00pm Event Ends: Oct 20, 2011 07:00pm Timezone: Europe/Zurich Event Status: Registration is open Enregistrez-vo...

Première réunion du ServiceNow Suisse romande User group

Import · almost 15 years
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As we revisit our core ITSM applications I've been diving back into the ITIL books, both version 3 and 2011.We are all familiar with the ITIL "magic roundabout" - a visualisation that demonstrates ...

Incident and Change - never the two shall meet.

Import · almost 15 years
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Handling Dynamic Approvals

Handling Dynamic Approvals

Import · almost 15 years
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I'm still here after five days!

Import · almost 15 years
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I learn a lot from my co-workers, and I learn a lot from our customers too. About a year ago I was on a conference call with a customer working on an [import set](http://wiki.service-now.com/index....

Tip: Testing transforms without reloading

Import · almost 15 years
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About a year (and half?) ago, I made the effort to consolidate the Help the Help Desk script (the one where a user clicks on the "Help the Help Desk" module under the "Self-Service" application) an...

Help the Help Desk stuffs

Import · almost 15 years
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The Automation team has started to build out a set of user management activities. Our end goal is to enable customers to automate their on-boarding/off-boarding processes with auditable, self-docum...

Introducing the RBA User Management Activities

Import · almost 15 years
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Dueling Cleverbots Video

Dueling Cleverbots

Import · almost 15 years
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List Filter Options: Is One Of

List Filter Options: Is One Of

Import · about 15 years
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For a longgg time now jelly is something that has scared me. I'm just starting to get over the fear because I have learned why it's scary!You're a developer, and you like to learn by example. So yo...

Don't be afraid to get Jelly with it!

Import · about 15 years
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Control the Execution Order of Request Items in an Order Guide

Control the Execution Order of Request Items in an Order Guide

Import · about 15 years
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Lately I've been doing some service catalog work for a couple of clients and I've come across a requirement that I really haven't had to address before. The requirement deals with order guides…spec...

Control the Execution Order of Request Items in an Order Guide

Import · about 15 years
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Do you need to take advantage of the complete flexibility of Service-now that extends beyond the user interface? If so then you'll need to learn how to do some scripting. The prerequisites for this...

Scripting Class in Windsor, UK - September 12 - 13, 2011

Import · about 15 years
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I recently came across a performance issue with the Javascript "replace" function. When I switched to using the Java string replace function instead my performance jumped incredibly for larger stri...

Javascript Replace looks great, but can be slow

Import · about 15 years
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One of my favorite time saving features of ServiceNow is labels. This handy, and often overlooked feature, can speed up the navigation to a specific record.As I develop solutions, I find I'm consta...

Labels

Import · about 15 years
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