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Have you ever created a three tiered dependent list? Have you ever tried it when some of the options on the second tier are the same?You're probably aware of the dependent choice lists Category and...

The Value of Dependent Choice List Values

Import · about 15 years
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ServiceNow has partnered with Kryterion, the award-winning SaaS testing platform used by both Google and Salesforce.com, to offer two options for taking the new ServiceNow Certified System Administ...

Popular Testing Options Available for the ServiceNow Certified System Administrator Exam

Import · about 15 years
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The training department has just completed the rebranding and update to all modules of the Foundations course.In addition to being available online, we also offer three mobile flavors of the course...

Complete Refresh of Foundations Online Learning Course is now available!!

Import · about 15 years
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There have been a number of questions on the forum lately regarding active directory Federation services (ADFS 2.0) and the ServiceNow SAML 2.0 plug-in. John Gubatayao (from Navigis) and I were abl...

ADFS setup steps for ServiceNow SAML 2.0

Import · about 15 years
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Just helped a co-worker add a UI macro for Configuration Item reference fields. The UI macro displays a change calendar report for the selected CI. Click the link below to see the full solution! h...

Building a Configuration Item Change Calendar Macro - On-the fly

Import · about 15 years
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Here's a new SNGuru post showing how you can add an icon to allow users to end an active impersonation and return to their own session in a single click. This post was written in response to a twee...

How To Return From a User Impersonation in a Single Click!

Import · about 15 years
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System Administration exam is now live!

Import · about 15 years
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Seems like everyone is trying to get more organized these days (remember that New Year's resolution?). One thing that is tough to organize is important documents, such as policies, procedures, cont...

New Documentation: Organize Important Documents

Import · about 15 years
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The new knowledge came in fast this week. As a writer, it's always nice to have a queue of topics.This week's topic is overriding a global UI Action. Here's the scenario I got from the client… "I w...

UI Action Overrides

Import · about 15 years
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It's time for me to start a ServiceNow blog! Every week - heck, nearly every day - I learn something new about ServiceNow that I want to share. While I could have created a quick category on my own...

New Blog: Intro

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Hi everyone - we hope you're anxiously awaiting the go live of the System Administrator certification exam because it's almost here! We are working feverously with our testing platform vendor, Kryt...

Certification is almost here!

Import · about 15 years
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My 1st Blog, An Advanced Access Control Rule

My 1st Blog, An Advanced Access Control Rule

Import · about 15 years
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Organization: [Alexa Crawls](https://archive.org/details/alexacrawls) Starting in 1996, [Alexa Internet](http://www.alexa.com/) has been donating their crawl data to the Internet Archive. Flowi...

What Everybody Should Know About ServiceNow Security

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I just posted a great article at ServiceNowGuru.com explaining some very important ServiceNow security tips and best practices. Here's a link! http://www.servicenowguru.com/showcase/servicenow-sec...

What Everybody Should Know about ServiceNow Security

Import · about 15 years
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We don't like to toot our own horns _too_ much, but we couldn't be prouder of our very own founder, Fred Luddy, who was just named an Ernst & Young Entrepreneur of the Year for the San Diego region...

ServiceNow founder Fred Luddy named an Ernst & Young Entrepreneur of the Year

Import · about 15 years
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I have a couple questions:1\. Has anyone used role based functionality to create reports/homepages for non licensed users?2\. When you create your gauge and set up the home page, is it dirllable an...

Creating reports/homepages for users with no license

Import · about 15 years
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If you ever wanted some ServiceNow gear featuring our brand new logo, your wait is over! Earlier today, we debuted the [ServiceNow Company Store](http://www.servicenowgear.com/)\--open to our custo...

The ServiceNow store is open for business

Import · about 15 years
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Still hungry for content from Knowledge11? Two weeks ago, I posted [downloadable presentation slides](http://community.service-now.com/knowledge11-presentations) to the community. This week, our fo...

More content from Knowledge11

Import · about 15 years
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Most of you already know that ServiceNow's June11 release is coming today. To be exact, it rolls out tonight at 20:00 Pacific Time (03:00 GMT or 04:00 Daylight Saving Time). (General notes on the u...

Here comes the June11 release!

Import · about 15 years
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BIG NEWS!ServiceNow is in the running to win the 2011 American Business Award for Best New Product!TODAY IS THE ONLY DAY TO VOTE! Please click on the links below to help ServiceNow win this prestig...

Cast your vote for ServiceNow!

Import · about 15 years
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Did you know that ServiceNow offers training? To help you get the most out of ServiceNow, we offer [multiple, high-quality, and comprehensive courses throughout the year in various locations](https...

Upcoming training

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ServiceNow Introduction to Workflows WebinarJune 20, 2011 8-9a Pacific Prerequisites: Online Foundation course ( <http://community.service-now.com/learning-center>) Course Outline/Description: ...

Starting monthly technical webinar series - first up: Workflows!

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The h.e.l.p. Blog 5/27/11Post know11 and community happeningsSo Knowledge11 is officially behind us but I think it's safe to say I have taken away a year's worth of stuff to do. I would of course l...

The h.e.l.p. Blog 5/27/11

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If you weren't able to attend Knowledge11, or if you _did_ attend and wanted to see the presentation slides from sessions you missed, you're in for a treat!I just posted the presentation slides fro...

Knowledge11 Presentations - now available!

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I'm really pleased that our Scripting classes at Knowledge were a huge success, scores were 93% satisfaction with 95 participants. I'm happy to report we've released our schedule for the next sever...

Scripting schedule is now posted on Hi

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