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Just came across a new ITIL blog - [itsmsavvy.blogspot.com](http://itsmsavvy.blogspot.com/). Martin, the author is Marketing Manager for Axios Systems, another SaaS ITSM vendor. In his post "[ITIL...

RE: ITIL is dead. Long live ITIL.

Import · over 14 years
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Jelly: Conditional Love...

Jelly: Conditional Love...

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Poor ITILGirl... Hmph, an exercise in unfairness... of course if her manager managed to interpret meaning behind the statistics in front of him - rather than just reading the numbers he'd come to ...

KPI: Kicking Poor ITILGirl

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In my last post, I showed how Runbook will automatically convert a valid XML payload into a Javascript object that you can use in your sensor script. Its a nice feature, but the post was a bit abst...

Dot-walking a Runbook activity result payload - part 2 : Run Powershell wrinkles

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Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

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It seems that most of the time I'm writing Runbooks, I'm focused on doing _something_ to my target systems. The output of _something_ tends to not be very interesting. For the most part, all I care...

Dot-walking a Runbook activity result payload

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Attach an event listener to a related list button

Attach an event listener to a related list button

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How to Attach an event listener to a related list button

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_Test_ three times. The reason it doesn't necessarily _look_ like a programming language is all the stuff they had to do to make it possible to express this "program" in an XML document. Take th...

Jelly: Basics, on the Way to Jelly Ninja-hood...

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<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">Note: Approvals are subject to regulatory audits. </j:jelly> The ...

Helpful Text on Forms using UI Macros

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Jelly: Deep Dive Series...

Jelly: Deep Dive Series...

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Servus allerseits! Auf der [Knowledge11 Europe Konferenz](https://k11.service-now.com/knowledge/welcome.do) in der kommenden Woche hat ServiceNow ein [Treffpunkt für alle User Groups](http://commu...

German User Group @ Knowledge11

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What the Devil???

What the Devil???

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It's the In Thing...

It's the In Thing...

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Over at ["ITIL and Me"](http://www.itilandme.com/) Michael is _kvetching_ about Change Management. [Do Change Management a Favor - Say No](http://www.itilandme.com/?p=495) He writes..

Do Change Management a favour: Rank your changes

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158157iB1D05ECC85711C8D/image-size/large?v=v2&px=999)One of the first things that blew me away about ServiceNow was the...

Conditional Filters

Import · almost 15 years
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Happy Thanksgiving!

Happy Thanksgiving!

Import · almost 15 years
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ServiceNow recently added inbound WS-Security profiles as a SOAP interface option into the system. I have had several customers ask how this works, so I have created the following tutorial.This art...

SOAP into ServiceNow via x509 WS-Security

Import · almost 15 years
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The 4th and final ServiceNow UK user group of 2011 took place on the 9th November. The event was sponsored by Innovise-ESM, and was held at the Mermaid Theatre, London.With the event oversubscribed...

UK User Group

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Pumpkin Pie and Popcorn Shrimp Video

Pumpkin Pie and Popcorn Shrimp

Import · almost 15 years
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Première réunion ServiceNow User Group France — 7 nov.

Première réunion ServiceNow User Group France — 7 nov.

Import · almost 15 years
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Première réunion ServiceNow User Group France — 7 nov.

Première réunion ServiceNow User Group France — 7 nov.

Import · almost 15 years
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We've had Field Styles forever. We've had Reference Styles for a little while (where you can make ALL reference fields for a given table a certain width, for example).Do you want to style variables...

Anyone wanna style variables?

Import · almost 15 years
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During our System Administration courses, our Instructors encourage the use of the Live Feed Social IT feature to post questions, talk about nearby restaurants, and discuss topics related to the co...

System Administration Class Question: Dynamic and Static WSDLs

Import · almost 15 years
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Conditionally Speaking...

Conditionally Speaking...

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